(Associate) Customer Success Manager - Radiology / Healthcare Software (f/m/d)

Company Description

At Bonescreen, we build AI-powered solutions for the early detection of silent and widespread bone diseases, with our flagship product SpineQ tackling osteoporosis. Our mission is to support preventive bone health by helping radiologists identify relevant findings earlier and more reliably. We are a small, ambitious team bringing advanced medical AI into real clinical workflows.

Role Description

As our Customer Success Manager (Associate), you will own the relationship with radiology customers after first contact through onboarding, go-live, adoption, renewal, and expansion. You will work closely with radiologists, practice teams, hospital IT, and our internal management and product teams to make sure every customer derives the maximum value from SpineQ.

Responsibilities

• Guide new customers through the full journey after first contact: demo, pilot installation, contract phase, go-live, and long-term adoption.
• Build and maintain strong, long-term relationships with radiologists, practice owners, clinic teams, and relevant IT stakeholders.
• Proactively analyse customer experience and identify opportunities to increase product usage and value per site.
• Monitor account health, usage, renewals, and potential churn risks.
• Collect structured product feedback from customers and channel it to the product and tech teams.

Qualifications

• 2+ years of experience in sales, account management, customer success, or business development for IT/software products in healthcare.
• Experience working with doctors, clinics, hospitals, or medical IT teams; radiology experience is a strong plus.
• Strong communication skills and the ability to build trust with both medical and technical stakeholders.
• Experience handling CRM systems and common sales/customer success tools.
• A proactive, structured, and hands-on working style.
• Willingness to travel to customers in Germany and Switzerland when needed.
• Native-level German and conversational English is required; conversational French is a plus.

Why Bonescreen?

• An ambitious, fun, friendly, and value-driven team.
• Salary with stock options.
• Hybrid work with an office in Munich; remote-first within the EU can be considered.
• Deutschland ticket and/or Bahncard support.
• 25 days of annual leave, plus up to 10 additional days.
• A high-ownership role with strong career growth potential as one of our early commercial hires.

Interested?

Please send your resume to career@bonescreen.de and we will get back to you as soon as possible. Applications through Linkedin might not be reviewed.