IT Service Specialist (m/f/d)

Why You Should Work With Us

• We live the "Du" culture: Here, everyone is addressed as "Du" - even our CEO!
• Tailor-made job: We design the position to suit your strengths and goals.
• Flexibility that suits you: Home office, flexible working hours & time off in lieu are no problem for us.
• Smooth onboarding: your personal mentor will support you in the first few weeks.
• Further development guaranteed: Individual support from the Brodos Business School.
• More vacation, more relaxation: Take up to 40 vacation days - you decide!
• Attractive extras: corporate benefits, bike leasing, company events, company pension scheme & more.
• Convenient & sustainable: perfect connection to the train station and free parking.

Your Tasks

• Service responsibility: Ensuring smooth operation and support for Mobile Device Management (MDM), end device management, collaboration platforms and workplace solutions.
• Customer communication: Main contact person for customers in service issues, support during operation and escalations.
• SLA management: monitoring and compliance with service level agreements (SLAs), analyzing KPIs and deriving improvement measures.
• Process optimization: Continuous further development of service processes according to ITIL, including incident, problem and change management.
• Coordination & Management: Management of internal teams and external service providers if necessary, organization of operational meetings and service reviews.
• Documentation & Reporting: Creation and maintenance of service documentation and regular reports for internal and external stakeholders.

This Is What We Want

• Education: Completed studies in business administration, business informatics or a comparable qualification.
• Professional experience: First professional experience in service management.
• Strong communication skills: Strong ability to communicate complex technical issues in an understandable way.
• Structure & Quality: Ability to analyze and continuously improve processes.
• Language skills: Fluency in German and a good command of written and spoken English.

Your Contact Person

• Benefits: Team Events
• Salary Currency: EUR
• Remote Model: Hybrid