Customer Transformation Advisor

Customer Transformation Advisor (m/f/d)

Location:

• Munich Celonis Apply now

Summary:

• Employment Type: Full-time
• Contract Type: Permanent

About Celonis:

We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us?

What Celonis Offers:

• Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
• Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
• Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more.
• Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
• Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
• Make Meaningful Impact: Be part of a company driven by strong values: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
• Collaborate Globally: Join a dynamic, international team of talented individuals.
• Empowered Environment: Contribute your ideas in an open culture with autonomous teams.

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It's system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Celonis Inclusion Statement: At Celonis, we believe our people make us who we are and that "The Best Team Wins". We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

Ihre Aufgaben (Your Responsibilities):

As a Customer Transformation Advisor (CTA), you will serve as a strategic advisor with Industry, Technology, Consultative, and Practitioner experience as a former ETO, CxO, CIO, GPO, CTA, and/or GBS leader with real hands-on experience and knowledge of enterprise transformations. Primary outcomes and performance will be measured by Industry portfolio ARR growth, profitability, and improved renewal rates.

This role is pivotal in driving transformation process excellence, strategy execution, and value realization across customer engagements. You will help shape and orchestrate customer success by leveraging a Customer Engagement Model with an integrated Strategy Value Framework, Center of Excellence (CoE), and operationalize a Continuous Improvement Process Operating Model. Partnering closely with the Account Team, including Account Executives, Value Engineers, Service Consultants, and Global/Regional System Integrators, you will ensure Celonis capabilities are embedded into the customer's strategic roadmap to deliver measurable business outcomes and value realization.

Key Customer Engagement Responsibilities:

• Align with SVP Global Customer Transformation & EVP of Value Engineering Leadership vision to develop & build the Customer Engagement Model muscle of the organization to serve customers.
• Drive adoption of Celonis' Industry Strategy Value Framework and industry-specific transformation blueprints.
• Provide thought leadership around Process Intelligence, Execution Management, and AI-driven business outcomes.
• Work in lockstep with Value Engineers, Service Consultants, GSI/RSIs to translate business strategy into executable enterprise value-driven roadmaps and act like a Client Partner/CAL.
• Oversee and assist the Account Team in the setup and execution of Centers of Excellence (CoE) within key customer accounts.
• Help with the NAM Change Maker Program by Regional Chapters (North, West, South, East).
• Define, engage, and implement a Continuous Improvement Process Operating Rhythm (weekly, monthly, quarterly reviews) leveraging Celonis Control Towers and KPI dashboards focused on lead/lag metrics, root-cause analysis, and outcome-based transformations with a lean into the red mindset for customer engagements.
• Serve as account sponsor in strategic customer engagements for enterprise transformation delivery & scalability.
• Lead and Manage the NAM EBC staff team to align with NAM executive team goals and customer outcomes.
• Support client teams through Quarterly Business Reviews to ensure alignment with Customer Success into account growth plans.
• Collaboration & Stakeholder Management: Act as a strategic connector across Celonis functions - Sales, VE, Services, Product, and Partners, and be assigned Executive Sponsor responsibilities.
• Build strong trusted relationships at C-Suite levels and executive alignment through joint strategic planning sessions with customers.

Key Leadership & Management Role & Responsibilities:

• Support the Industry portfolio of P&L business.
• Work with the CEM advisory team to develop methodologies, playbooks, training, and enablement of Account Teams.
• Participate in the NAM EBC staff to improve Customer engagement insertion into C-Suite relationships.
• Enable advisors to deliver transformation leadership within their respective industries, aligning best practices with customer value paths.
• Build Account Playbooks & Strategic Account Plans to grow and retain customers, strengthening customer C-Suite relationships.
• Set up governance models to track value realization, ROI, and operational improvements.
• Outcomes: Ensure CTA practice success is measurable, referenceable, and helping with customer ARR and profitability.

Industry, Customer Council, & Change Maker Role & Responsibilities:

• Participate in NAM CIO & GBS Councils to drive Customer satisfaction, reduce churn, and improve ARR growth.
• Participate in the NAM Change Maker programs in each region.
• CTAs participate in key industry forums, executive briefings, and technology conferences to grow new Logo revenue.
• Coordinate with the Global CIO & GBS Councils at Celosphere for the NAM chapter.
• Outcomes: Grow new revenue and grow revenue on existing Council and Change Maker accounts.

Cross-Functional Support Responsibilities:

• Work with Product Development, Product Marketing, AE, VE, and SC to align on Industry Value Paths for Customer Go-To-Market Value offerings.

Ihr Profil (Your Profile):

• 10 years of enterprise transformation experience/leadership, preferably in corporations, consulting, strategy execution, and/or enterprise SaaS.
• Deep understanding of industry-specific operations and value chains (e.g., R2R, P2P, O2C, H2R).
• Proven track record of working with senior C-Suite executives and relationships, and leading multidisciplinary teams in complex transformation programs.
• Strong familiarity with Celonis, Process Mining, Execution Management, and value engineering concepts.
• Excellent strategic thinking, executive presence, and cross-functional collaboration skills.
• Effective stage presence and facilitator of C-Suite audiences.

Professional Skills:

• Account Development, Consulting, Operating Models, Blueprints, Dashboards, Income Statements, Execution Management Systems, Executive Sponsor, Business Strategies, Governance, KPI Reporting, Customer Relationship Management (CRM), Customer Satisfaction, Artificial Intelligence, Metrics, Multidisciplinary Approach, Operationalization, Product Design, Product Marketing, Process Management, Process Optimization, SaaS, Scalability, Stakeholder Management, Strategy Execution, Strategic Management, Root Cause Analysis, Value Engineering, Sales.

Personal Skills:

• Leadership, Coordination, Strategic Thinking, Teamwork, Thought Leadership.

Work Experience:

• Experienced professionals.

Application:

Apply now

Industry:

ICT

Employer:

Celonis

Address:

Celonis Radlkoferstr 2 81373 Munich

Web:

http://celonis.de

Benefits:

• Competitive salary
• Hybrid working options
• Company equity (RSUs)
• Comprehensive benefits
• Extensive parental leave
• Dedicated volunteer days
• Gym subsidies
• Counseling and well-being programs
• Clear career paths
• Internal mobility
• Dedicated learning program
• Mentorship opportunities
• Generous PTO

Salary:

• Not specified

Remote Model:

Hybrid

Country Code:

de