Customer & Ops Manager (80%-100%) - Berlin

Customer & Ops Manager (80%-100%) - Berlin

📍 Berlin, Germany | 💰 €75,000 + Benefits | 🌍 Flexible Working

Our client is an established technology-enabled services organisation delivering scalable operational solutions to a diverse international customer base. Combining modern workflows, global delivery capabilities, and innovative technologies, they help businesses improve efficiency, quality, and customer experience across a range of digital service environments.

Due to continued growth and investment in operational excellence, they are seeking an experienced Customer Success & Operations Manager to join their team. This opportunity is ideal for a customer-focused professional who enjoys improving processes, managing stakeholder relationships, and driving service quality within a fast-paced and evolving business.

Key Areas of Focus

• Customer Success
• Operations Management
• Quality Assurance
• Service Delivery
• Process Improvement
• Stakeholder Management
• Workflow Optimisation
• Digital Services
• Business Operations
• Automation
• Continuous Improvement

About the Role

As a Customer & Ops Manager, you will:

• Manage customer onboarding activities and support successful service implementation.
• Act as the primary liaison between customers, operational teams, and external partners.
• Drive quality assurance initiatives and identify opportunities for process improvement.
• Represent the business in customer meetings and strategic planning discussions.
• Advise customers on operational best practices and service enhancements.
• Support the integration of customer requirements into existing operational workflows.
• Contribute to the development of new service offerings and operational capabilities.
• Assist with initiatives focused on automation, efficiency, and continuous improvement.

Nice to Have

• Several years of experience within customer success, operations, service delivery, or account management.
• Experience working within a service-led or technology-enabled environment.
• Strong stakeholder management and communication skills.
• Demonstrated ability to improve operational processes and service quality.
• Experience managing external suppliers, partners, or delivery teams.
• Structured, organised, and solution-oriented approach to work.
• Comfortable working in dynamic and evolving environments.
• Interest in emerging technologies and process innovation.
• Fluency in German and English.

Benefits

• Competitive salary of €75,000 plus benefits.
• Opportunity to play a key role within a growing organisation.
• High level of autonomy and ownership.
• Collaborative and supportive team environment.
• Exposure to innovative technologies and operational transformation projects.
• Flexible working arrangements.
• Professional development and career progression opportunities.
• Modern working environment with an international outlook.

Due to the volume of applications, we may not be able to respond to everyone individually. However, we genuinely appreciate every application and will contact shortlisted candidates directly.