THE MOST IMPORTANT THINGS AT A GLANCE
- We are looking for: Support in the area of Customer Engagement to look after our customers and ensure tax quality in the Amazon and VAT context.
- Product focus: Amainvoice (VAT & Amazon compliance solution)
- We offer: 40-hour week, 30 days of vacation, 100% remote & flexible working hours based on a permanent employment contract
- We pay: between 40,000 and 45,000 Euros gross annual salary, depending on professional experience and prior knowledge in the mentioned task areas
THIS IS YOUR JOB
- Customer service & technical advice: As a Customer Engagement Specialist, you are the central point of contact for our customers, focusing on tax quality and sound process understanding. You will support them with Amazon accounting, VAT, and EU matters, assist with onboarding, and advise on complex tax issues. In doing so, you ensure that tax issues in the Amazon and marketplace context are mapped correctly and comprehensibly.
- Analysis & optimization: You regularly analyze existing customer setups, for example, with regard to seller or vendor accounts, OSS, EU countries, or Amazon reports. You identify optimization potential in processes, modules, and the use of our solutions, derive concrete recommendations for action, and contribute to continuous quality improvement.
- Interface work & collaboration: You work closely with our product and support teams, as well as external tax experts, to clarify technical requirements and develop sustainable solutions. You actively contribute to the further development of our internal processes.
- Knowledge building & best practices: You actively contribute your knowledge to the further development of our FAQs, knowledge base, and best practices, helping to ensure that our know-how is structured, documented, and accessible to everyone.
WHAT YOU BRING WITH YOU
- Qualification: You have completed training as a tax assistant (Steuerfachangestellte:r), tax expert (Steuerfachwirt:in), or have a comparable qualification.
- Professional experience: You have several years of professional experience in the tax field. Ideally, you have already gained experience in looking after customers or clients.
- Technical knowledge: You are proficient in topics such as OSS, EU VAT, and platform taxation. Ideally, you also have experience in the e-commerce environment, particularly with Amazon or other marketplaces.
- Work style: You work in a structured, careful, and solution-oriented manner. You maintain an overview even with complex issues and set priorities clearly and comprehensibly.
- Communication skills: You enjoy direct exchange with customers and can clearly and understandably convey complex or explanatory topics. You are fluent in spoken and written German. Ideally, you also have good English skills.
WHAT AWAITS YOU
- Team & Culture: A dynamic team with diverse strengths, a hands-on mentality, and open communication awaits you. We work on an equal footing, promote diversity and respectful interaction, try new things, and continuously develop together.
- Trust & Communication: "With freedom comes responsibility" is our lived reality. Good work only arises in an environment of trust and personal responsibility. That's why we rely on clear and reliable communication – both internally within the team and with colleagues, stakeholders, and users.
- Community: Even though we work completely remotely, personal interaction is important to us. Therefore, we regularly meet at events, meetups, or our annual offsite. We look forward to you joining us, contributing, and growing with us.
- Tools: We work across the group with Google Workspace, Slack, Asana, Miro, and Personio. Depending on the need, teams use other specialized tools.
- Benefits: We want you to feel completely comfortable with us and have everything you need to give your best. That's why we offer you, among other things:
- Hardware equipment as desired
- JobRad (company bike program)
- Monthly voucher selection worth €50 via emplu
- Further training opportunities
- Company pension plan
- Capital-forming benefits
- CSR donation budget
- Up to 3 months of remote work within the EU
WE ARE HERE FOR YOU
Your application process will be accompanied by Anna. Do you have any questions beforehand? Don't hesitate to contact her simply by email at ++people@comrce.io++. We look forward to getting to know you!
About us
comrce GmbH bundles innovative software solutions for online retailers to simplify their e-commerce day-to-day operations. Our goal is to professionalize online shops and their tech stacks and to simplify the daily lives of retailers so that they can concentrate on the essentials: running their business successfully.
The software hub from comrce combines four specialized tools: Billbee for order processing, inventory management, and automation; Replyco as an e-commerce helpdesk; Amainvoice for VAT compliance for Amazon merchants; and VentoryOne as software for inventory management and process automation. Each of these solutions was developed from the real needs of online retailers to make e-commerce more efficient and accessible. The software solutions within the comrce hub complement each other perfectly and offer comprehensive support for retailers in scaling their business.
