Mitarbeiter Technischer Support (m/w/d)

About this job

We are Dampsoft: Innovative, familiar, and from Northern Germany!

The fact that we have become the pioneer and specialist for dentist software with Dampsoft is primarily due to our outstanding team. Our great employees have ensured our success for over 35 years.

YOUR TEAM

Our team consists of around 30 motivated colleagues. We understand the concerns of our customers and provide quick and competent assistance. Whether by phone, email, or chat – we are the first point of contact for technical questions about the software. From simple inquiries to complex cases, we work solution-oriented and with a lot of heart. Our teams are specialized so that everyone can contribute their strengths.

Become a part of our team and start your career at Dampsoft!

Your Responsibilities

• You are the competent first point of contact for our customers and their system administrators.
• You are responsible for telephone and written 1st level support and, as needed, assist with product-specific IT tasks such as installations.
• You independently handle technical issues and resolve them via phone, email, or chat.

What You Bring

• You have experience in telephone customer support and a completed apprenticeship in the IT sector, e.g., as a certified IT specialist (Fachinformatiker:in).
• You have advanced knowledge of Microsoft operating systems and network technology.
• Optionally, you have expertise in Linux systems, macOS, and cloud hosting.
• You have a good understanding of technical contexts.
• Your social skills, especially your friendly demeanor and patience, set you apart.
• You value collaborative teamwork as an important component of your personal success.

Your Benefits

Bike leasing and company pension schemes are standard. Our employees also appreciate:

• Permanent full-time employment with no fixed term.
• Flexible work from home (100% remote) throughout Germany.
• Work from European countries for up to 183 days a year.
• An innovative and dynamic work environment in an established family company.
• Independent work, scope for creative development, and personal and professional growth.
• A welcoming culture and collegial onboarding process.
• Attractive additional benefits: from "Corporate Benefits" to health programs, car leasing, subsidies and childcare, private accident insurance, to tax-free subsidies via app (e.g., for food, fitness, etc.), and much more.

Your Application

We look forward to receiving your comprehensive application, including a cover letter, CV, certificates, your salary expectations, and your preferred start date. Simply use our online application form or send us an email at bewerbung@dampsoft.de. We welcome all applicants regardless of nationality(ies), ethnic and social origin, religion, sexual orientation and gender identity, age, or gender, as well as people with disabilities.