(Jr.) Customer Success Manager Marketing (all genders)

Join us on our journey to the next generation of digital marketing by combining media with innovative technology!

We are looking for a Customer Success Manager Marketing (all genders) and look forward to your application!

Who are we?

We are a professional start-up with an international team of over 100 colleagues, which has established a digital, certified media platform in a short time. As an independent digital media service provider of the next generation, we advise advertisers on their digital marketing activities and combine media with machine optimization. Our platform enables cross-silo channel management – whether Google, Facebook, Instagram, or TikTok. Media decisions are increasingly made by machines. This leads to demonstrably better performance.

Our clients include, for example, comdirect and Commerzbank, IKEA, Telekom, and Hamilton as part of the Swatch Group. Our founding team has already successfully built several media service providers, e.g., Performance Media and esome Technologies. We are independent and have no external investors. We learned, among others, at Bertelsmann, EY, McKinsey, OC&C, and OTTO.

Where are we located?

Our headquarters are located directly in Hamburg city center between Alster, Google, and Meta. We have also opened locations in the beautiful city of Cologne and in Munich, as well as in Stuttgart. Another location is in Vilnius, Lithuania, the "Silicon Valley of Europe".

What are your tasks?

• Development of strategies for our clients in collaboration with our colleagues, incorporating marketing channels such as SEA, Social, Display, Affiliate, and others.
• Taking over customer communication, media planning & strategy development.
• Analysis of industry trends, advertising innovations, economic conditions, technical aspects, and market and customer requirements, and derivation of recommendations for action.
• Development of individual concepts and contribution to the further development of our platform.
• Conveying your findings in external and internal meetings in close coordination with the leads and founders.
• Leading projects for special and strategic topics up to the decision-making stage.

What are your benefits?

• You are part of a professional & young company.
• Exciting and responsible tasks from the beginning.
• First-class training in digital marketing with excellent career prospects/advancement opportunities.
• You contribute ideas to a growing company & actively shape it.
• Flexible working hours.
• Attractive salary.
• Modern office in Hamburg city center.
• Possibility for home office / Work Anywhere (Europe-wide).
• Further training opportunities (e.g., trade fairs, training courses, external speakers).
• Team events.
• Ergonomic workplace & modern equipment.
• Subsidy for home office and for company pension plan.
• Free drinks & snacks.
• Subsidized sports membership with E-GYM Wellpass.
• Two social days per year.
• Free use of affiliated premium apartments in top Baltic Sea locations.
• Surprise gift on your birthday.
• Lyra Wellbeing: for free, anonymous, psychological counseling for professional and private challenges.

What do you ideally bring?

• Very good to good degree (e.g., Business Administration/Economics, Engineering, Political Science, Marketing, Communication Science, Psychology, etc.).
• Initial experience in digital marketing, ideally on a consulting basis.
• Very good knowledge of German and English.
• Initial knowledge in the development of media strategies, media planning, and control.
• Strong analytical skills, including analysis and interpretation of reports and derivation of concrete measures.
• Very good MS Office skills.
• Strong communication skills and enjoyment of consulting.
• You are passionate about digital media and have a good feel for trends and developments in the digital world.
• Dynamism & quick comprehension.

Our work environment follows the "New Work" approach and is characterized by high dynamism, flat hierarchies, and a strong feedback culture. We live a mix of start-up spirit and Hanseatic merchant mentality and rely on an international and diverse team. Our daily work is driven by the diversity of our colleagues. Therefore, you and your qualifications are relevant – ethnicity, gender identity, skin color, origin, nationality, religion, sexual orientation, and physical or mental disabilities do not matter to us.

Furthermore, sustainability is not a new topic for us, but a daily practice with the goal of minimizing and offsetting our CO2 footprint – which is why we are also an official ClimatePartner.

Are you eager to be part of a professional, young company, help shape it, and contribute your ideas among motivated young colleagues, ice cream, and raw food?

What awaits you in the application process?

In our modern application process, we rely on digital, simplified procedures with transparent criteria. Mutual getting to know each other is important to us, which is why we take ample time for our applicants in several consecutive interviews with different team members. Starting at Deep Media follows a professional onboarding consisting of introductory sessions, webinars from our Deep Media Academy, and practical work on initial projects.

For further questions, you are welcome to contact our People & Culture Team at jobs[@]deepmedia.de.

We look forward to hearing from you! A CV and certificates (e.g., school leaving certificate and apprenticeship/university certificate) are sufficient; we do not require a cover letter.

More information can be found at www.linkedin.com/company/deepmedia/mycompany/

Job Type: Full-time Benefits:

• Company pension plan
• Company training
• Company events
• Flexible working hours
• Home office option
• Free drinks
• Employee discount

Work Location: Partially remote from 20354 Hamburg Benefits: MinSalary: MaxSalary: SalaryCurrency: EUR Remote Model: Hybrid Country Code: de