(Junior) Kundenberater Digitales Marketing (all genders)

Join us on our journey to the next generation of digital marketing by combining media with innovative technology!

We are looking for a Manager:in Customer Success (all genders) and look forward to your application!

Who are we?

We are a professional start-up with an international team of over 100 colleagues, which has established a digital, certified media platform in a short time. As an independent digital media service provider of the next generation, we advise advertisers on their digital marketing activities and combine media with machine optimization. Our platform enables silo-crossing channel management – whether Google, Facebook, Instagram or TikTok. Media decisions are increasingly made by machines. This leads to demonstrably better performance.

Our clients include, for example, comdirect and Commerzbank, IKEA, Telekom, and Hamilton as part of the Swatch Group. Our founding team has already successfully built several media service providers, e.g. Performance Media and esome Technologies. We are independent and have no external investors. We learned at Bertelsmann, EY, McKinsey, OC&C, and OTTO, among others.

Where are we located?

Our headquarters are located directly in Hamburg city center between Alster, Google, and Meta. We have also opened locations in the beautiful city of Cologne and in Munich, as well as in Stuttgart. Another location is in Vilnius, Lithuania, the "Silicon Valley of Europe".

Responsibilities

• Development of strategies for our clients in collaboration with our colleagues, incorporating marketing channels such as SEA, Social, Display, Affiliate, and others.
• Handling of customer communication, media planning & strategy development.
• Analysis of industry trends, advertising innovations, economic conditions, technical aspects, and market and customer requirements, and derivation of recommendations for action.
• Development of individual concepts and contribution to the further development of our platform.
• Presentation of your findings in external and internal meetings in close coordination with the leads and founders.
• Management of projects for special and strategic topics up to the decision-making stage.

Qualifications

• Very good to good university degree (e.g., Business/Economics/Political Science, Engineering, Marketing, Communication Science, Psychology, etc.).
• Initial experience in digital marketing, ideally on the consulting side.
• Very good knowledge of German and English.
• Initial knowledge in the development of media strategies, media planning, and media control.
• Strong analytical skills, including analysis and interpretation of reports and the derivation of concrete measures.
• Very good MS Office skills.
• Strong communication skills and enjoyment of consulting.
• Passion for digital media and a good sense for trends and developments in the digital world.
• Dynamism & quick comprehension.

Benefits

• You are part of a professional & young company.
• Exciting and responsible tasks from the beginning.
• First-class training in digital marketing with excellent career prospects/promotion opportunities.
• You contribute ideas to a growing company & actively shape it.
• Flexible working hours.
• Attractive salary.
• Modern office directly in the city.
• Possibility for home office / Work Anywhere / Remote (throughout Europe).
• Training opportunities (e.g., trade fairs, seminars, external speakers).
• Team events.
• Ergonomic workplace & modern equipment.
• Subsidy for home office and for company pension plan.
• Free drinks & snacks.
• Subsidized sports membership with E-GYM Wellpass.
• Two social days per year.
• Free use of affiliated premium apartments in prime Baltic Sea locations.
• Surprise gift on your birthday.

How do we work?

Our working world follows the "New Work" approach and is characterized by high dynamism, flat hierarchies, and a strong feedback culture. We live a mix of start-up spirit and Hanseatic merchant tradition and rely on an international and diverse team. Our daily work is driven by the diversity of our colleagues. Therefore, you and your qualifications are relevant – ethnicity, gender identity, skin color, origin, nationality, religion, sexual orientation, and physical or mental disabilities play no role for us. Furthermore, our offices are barrier-free.

Sustainability is not a new topic for us, but a daily lived practice with the goal of minimizing and compensating for our CO2 footprint – which is why we are also an official ClimatePartner.

Do you want to be part of a professional young company, help develop it, and contribute your ideas among motivated young colleagues, ice cream, and raw food?

What awaits you in the application process?

In our modern application process, we rely on digital, simplified procedures with transparent criteria. Mutual getting to know each other is important to us, which is why we take plenty of time for our applicants in several consecutive interviews with different team members. Entry into Deep Media is preceded by professional onboarding consisting of introductory sessions, webinars from our Deep Media Academy, and practical work on initial projects.

If you have further questions, feel free to contact our People & Culture Team.

We look forward to hearing from you!

CV and certificates (e.g., school leaving certificate and apprenticeship/university certificate) are sufficient; we do not require a cover letter. If you have questions, feel free to ask anytime!