DE

Principal Consultant / Practice Lead – ServiceNow Customer Workflows (CSM/CRM) (m/w/d)

Homeoffice
vor 1 Monat
Düsseldorf
Stellenbeschreibung

About Devoteam

Mit über 30 Jahren Erfahrung und mehr als 11.000 Tech-und Business Leadern weltweit sind wir ein internationales technologieungebundenes Beratungsunternehmen mit Schwerpunkt auf digitaler Strategie, Plattformtechnologien, Cybersicherheit und Unternehmenstransformation. Dabei sind wir ein strategischer Partner für führende Cloud- und Service Provider wie AWS, Google Cloud, Microsoft, Salesforce, SAP und ServiceNow.

Gemeinsam mit Dir gestalten wir unsere digitale Zukunft und kreieren neue, innovative Visionen und Lösungen für unsere Kunden.

What awaits you at Devoteam

  • Nationwide home office & flexible working hours
  • Opportunity to actively build a growth area
  • Short decision-making paths & a lot of trust
  • Strong delivery team of architects & consultants
  • Individual further training & certifications
  • International perspectives within the group
  • Comprehensive additional benefits (bAV, VwL, Direktversicherung)
  • Attractive employee referral program
  • Corporate Benefits
  • Company car, also for private use
  • Modern offices in prime locations (Frankfurt/Munich)
  • Culture where ownership counts

Job Description

As a Principal Consultant / Practice Lead, you are the technical and strategic driver for the Customer Workflows (CSM/CRM) area.

Your Role:

  • Develop our CSM/CRM strategy and actively build the topic in the market
  • Identify and acquire new customers (PreSales, proposals, pitches)
  • Advise decision-makers at C-level on digital service & CRM transformations
  • Lead complex implementation programs
  • Build and develop a team of consultants & architects
  • Be responsible for pipeline, proposals, and business development
  • Act as a trusted advisor for customers and internal stakeholders

You combine Consulting, Sales, Leadership, and Delivery.

Typical topics with us:

  • ServiceNow Customer Service Management (CSM)
  • CRM & Customer Experience processes
  • Field Service Management
  • Sales & Order Management
  • End-to-End Customer Workflows
  • Industry solutions (e.g., Finance, Pharma, Telco, Public, Manufacturing)

Qualifications

What you should bring (Must-haves):

  • Several years of experience (≥ 5 years) in consulting or service environments
  • Deep expertise in CSM, CRM, or Customer Experience processes
  • Experience in ServiceNow or Salesforce implementations
  • Proven experience in PreSales, proposal creation, or business development
  • Leadership experience or responsibility for teams/streams
  • Confidence in dealing with management and C-level stakeholders
  • Very good German and English skills

You are particularly strong if you...

  • have already built a domain area or a practice
  • have been responsible for projects end-to-end (technical & commercial)
  • have independently developed or acquired customers
  • come from the Salesforce, CRM, or CSM environment and find ServiceNow exciting (or vice versa)
  • bring industry know-how in Finance, Pharma, Telco, or Manufacturing
  • see yourself as an entrepreneur within the company

Additional Information

We look forward to meeting personalities who want to develop business, inspire customers, and build teams. Send us your CV or connect directly with our recruiting team.

We look forward to your application!

Recruiting Team -- Devoteam Germany de.recruiting@devoteam.com

Further job offers can be found at: ServiceNow Jobs - Devoteam Germany