IT Service Manager (gn) Vollzeit/Teilzeit

About this job

IT Service Manager (gn)

IT Service Manager (gn) Vollzeit/Teilzeit (hybrid) Ratingen, NRW, Deutschland | req4054

As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in over 50 European countries. True to our claim: You drive, we care. Become part of our diverse, dedicated, and unique team!

What awaits you

• You will manage and monitor performance relationships with external partners and service providers.
• You will also support the description, tendering, and procurement of new IT services, as well as the selection of suitable service providers.
• Furthermore, you will develop existing services, SLAs, and KPIs and optimize them in terms of quality, compliance, and costs.
• You will also review new technologies or solution approaches and make recommendations for future business requirements.
• You will monitor the deployed applications and services and ensure their stability.
• You will also analyze disruptions and ensure sustainable resolution in second-level support.
• In addition, you will plan, coordinate, and manage IT projects from realization through testing to rollout and safely transfer them into operation.
• You will develop IAM processes such as identity lifecycle, role and authorization concepts, and re-certifications, and ensure compliance with regulatory requirements.

What distinguishes you

• You have a degree in (business) computer science or a comparable qualification and ideally possess certifications such as ITIL v4 or Microsoft/IAM certifications.
• You have relevant professional experience in IT service management, including incident, change, and release management.
• Additionally, you have sound IAM know-how, particularly in identity lifecycle, role and authorization concepts, and re-certifications.
• You also have experience in managing service providers and in managing SLAs and KPIs.
• You are also capable of structurally transferring projects into stable operation and resolving complex disruptions in second-level support.
• You have good technical knowledge of IAM tools such as Azure AD/Entra ID and directory services.
• You can also confidently use ITSM tools (e.g., Matrix42) and Atlassian tools (Jira/Confluence) and have basic knowledge of interfaces and scripting.
• In addition, you work analytically, structurally, and independently, and communicate confidently in German and English.

We look forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin, and sexual identity and orientation. Severely disabled applicants will be preferred in case of equal suitability. This position can be held full-time or part-time close to full-time (min. 30 hours/week; excluding working students and explicitly advertised part-time positions*). DKV Mobility seeks the best talent and knows that they are not always available full-time. Many of our employees work part-time or in flexible working models. Please discuss the flexibility you need with us during the application process.

Why DKV Mobility? We'll give you five good reasons...

At DKV Mobility, we are team players – because we are only successful together! #teamofteams

We want you to feel welcome from the very beginning!

We are a certified employer

Our employees trust us. We are regularly recognized as an employer by independent institutions, e.g., as Top Employer Germany and as Great Place to Work!

We value work-life balance

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly work models. We also focus on a balanced mix of on-site meetings and home office.

We support your development

We offer you optimal conditions to get started, so you can quickly find your way around and become part of the team! To further advance your personal development, we offer you access to a modern learning environment – independently, regardless of time and location. This way, you can also face the challenges of tomorrow!

We are committed to a net-zero future

After achieving our Green Pledge climate goal in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the baseline year 2019, we have set ambitious net-zero climate goals. The targets have been validated by the Science Based Targets initiative. DKV Mobility is committed to achieving net-zero greenhouse gas emissions across the entire value chain by 2050, based on a 2022 baseline year. Want to do something for climate protection? Follow us on our journey to net-zero.

We have been growing for around 90 years

We have been growing for around 90 years. How do we do it? We continuously adapt our products and business model to changing customer needs. This keeps us mobile and allows us to master every challenge that the future holds.

In addition, there are many other good reasons to work at DKV Mobility. For example, we offer company savings plans, a company health management program, discounted gym memberships, and support you in leasing your e-bike through our partner Jobrad!

Did you know that we have received multiple awards as an employer in recent years?

Have we piqued your interest? Then we look forward to your application! If you still have questions, feel free to contact Ekaterina Kolesnikova at ekaterina.kolesnikova@dkv-mobility.com.

Benefits:

• Company savings plans
• Company health management
• Discounted gym memberships
• eBike leasing

Salary: EUR 52,500 per year (minimum) Remote Model: Hybrid Country Code: de