Sachbearbeiter/in (m/w/d) Zentrales Servicecenter Telefonie

About Deutsche Rentenversicherung (DRV)

The Deutsche Rentenversicherung (DRV) is Europe's largest statutory pension insurer. As a regional carrier, we accompany the life paths of employees from the start of their careers to retirement. We have offices in Frankfurt (Oder) and Berlin, and operate two rehabilitation clinics, one in Bad Staffelstein-Schwabthal and another in Rheinsberg, along with numerous information and counseling centers in Berlin and the state of Brandenburg. Working with us is a #securething.

Your Role

Do you want a job where people are the focus? A workplace where you can make a real difference with your personality and empathy by helping our policyholders? Do you enjoy talking on the phone but want to stay connected to case management? Then you're in the right place! Apply and become part of our team!

What We Offer:

• Varied tasks: You will answer customer inquiries, solve problems, and ensure customer satisfaction.
• No "piles of files on your desk": Nothing is left undone at the end of the day, and you won't take any work home with you.
• You make a difference: Behind every customer inquiry is a person you can help immediately, gaining a sense of accomplishment.
• Attractive work environment: Modern offices, a friendly team, and an open atmosphere where mistakes are not taboo.
• Flexible working hours: We welcome early birds and night owls alike, within customer service hours.
• Hybrid work model: Both office-based work and home office are possible.
• Support for all levels: Whether you're new to the field or a phone professional, we provide the tools for effective communication.
• Shape the new team: We are developing together.

Your Responsibilities

For the Information and Counseling Services department within the Customer Service division, we are seeking several Case Workers (m/f/d) for the Service Center to start as soon as possible. You can work at our Berlin or Frankfurt (Oder) locations, or primarily from home (if requirements are met).

Key Tasks:

• Handling phone calls regarding questions about domestic pensions, contracts, EU pensions, insurance, and contributions, depending on your area of responsibility.
• Providing qualified and comprehensive information and status updates on cases, including related follow-up work.
• Performing selected case management tasks alongside phone duties.
• Representing the team lead in their absence, as delegated.

Our Requirements

You have:

• Training as a Social Insurance Specialist (specializing in statutory pension insurance) OR
• Completed vocational training and equivalent skills and experience acquired in pension insurance AND
• At least one year of professional experience in pension case management, including experience with electronic case files (eAkte) at a pension insurance institution.

What you bring:

• Proficient knowledge of pension, insurance, and contribution law (SGB I, IV, VI, IX) and relevant supplementary laws.

Furthermore, you are:

• Enjoy talking on the phone, are communicative, and like to help others.
• Customer-focused, empathetic, and solution-oriented.
• Motivated to make a difference for customers by simplifying their daily lives.

Our Benefits

• Secure and meaningful employment in the public sector: Undertake diverse and challenging tasks in a modern work environment, making a valuable contribution to society.
• Numerous training and development opportunities: We value lifelong learning, progress, and development, offering many training and further education options, as well as regular individual development discussions.
• Work-life balance: Flexible working hours, home office options, use of our parent-child workspaces, and more help you optimally balance work and family.
• Company health management: Access various services, including annual skin cancer screenings, flu vaccinations, massage services, and health lectures, as your health is our priority.
• Free parking: Employees enjoy free and relaxed parking directly at their workplace.
• Attractive company pension plan (VBL): We contribute financially to an attractive company pension, supporting your retirement income.
• Structured onboarding and training process: We want you to feel comfortable and settle in well. Your start will be accompanied by a multi-month training plan, dedicated contacts, welcome events, and genuine enthusiasm.

Good to Know

The Deutsche Rentenversicherung Berlin-Brandenburg is committed to the professional advancement of women and explicitly invites qualified women to apply.

We give preference to severely disabled applicants with equivalent professional and personal suitability. To ensure your disability is considered in the selection process, please include appropriate documentation with your application. You may omit this if the HR department already has such documentation.

A current certificate of employment (not older than one year) or, for applicants from the public sector, a current service evaluation (not older than one year) will be considered during the selection process. If you do not have a current certificate or evaluation, please arrange for one to be issued.

This is a continuous recruitment drive. For inquiries regarding the process, please quote reference number Rds. Nr. 176/2025.

Applications are generally accepted only in electronic form via our application platform. Exceptions are possible with proper justification only if using the platform is not possible due to a disability.

#sichereSache