About Emma -- The Sleep Company
Founded in 2015, Emma has rapidly become the world's largest D2C sleep brand, operating in over 35 countries with more than 25 physical stores across Europe. We are recognized for developing top-tier sleep comfort products that empower our customers to live their best lives.
At Emma, we foster a collaborative community of driven individuals united by a strong culture of teamwork and knowledge sharing. We encourage big thinking, ownership, and empower our employees to drive meaningful impact. Our commitment to continuous learning, mentorship, and hands-on experience fuels personal and professional growth. With Emmies representing over 60 nationalities, our diverse perspectives enrich our workplace.
Engineering Manager - Payments
We are seeking a talented and experienced Engineering Manager to lead the Payments team. This team is vital for ensuring a seamless, secure, and high-performing checkout experience for our customers. The role involves overseeing the entire software development lifecycle, from ideation to deployment, in close collaboration with Product Managers and cross-functional teams.
What you'll do:
- Lead an empowered team in designing, building, and scaling Emma's technology platform to solidify our position as a global leader in sleep comfort products. Your contributions will directly influence customer experience and product quality.
- Take ownership of team delivery, ensuring predictable progress by proactively identifying and mitigating risks. Maintain clear and timely communication with stakeholders.
- Drive the technical roadmap for the payments domain, focusing on scalable, reliable, and future-proof architectures for checkout and payment services.
- Manage key payment-related metrics, including payment success rate, failure rate, authorization decline rate, and chargeback rate.
- Ensure system reliability and effective incident management. Proactively identify, coordinate, and mitigate risks to minimize transaction failures and downtime.
- Collaborate with senior and staff engineers to uphold technical excellence in architecture and software through active participation in design documentation, pair programming, and code reviews.
- Coach, mentor, and support team members to reach their full potential, cultivating a high-performance culture through defined roles, career development, and regular feedback.
Who we're looking for:
- Deep expertise in payments, e-commerce, or fintech, with experience in checkout and payment gateways.
- Strong understanding of payment processing flows, including authorization, capture, refunds, and reconciliation.
- Proven technical leadership experience with modern tech stacks, preferably including AWS, JavaScript/TypeScript, Golang, or other backend technologies.
- Exceptional people management skills, with a focus on inclusivity and psychological safety, and a demonstrated ability to lead and develop teams.
- A bachelor's degree in computer science, computer or electrical engineering, business informatics, or equivalent relevant work experience.
- Highly proactive, resourceful, and possessing a strong sense of ownership, with the ability to solve complex business problems through technology.
- Strong analytical skills, business acumen, and an open-minded, creative approach to teamwork, characterized by direct communication and genuine care.
What we offer:
Maturing Scale-Up:
We are at a unique stage of growth, refining our systems while maintaining agility. Experience the synergy of start-up energy and scalable impact, with opportunities to shape the future of Emma.
Empowerment to Impact:
Every Emmie shares ownership in our success through accountability. We encourage a "see it, own it, do it" mentality, which is valued and recognized in performance development.
Growth & Learning Journey:
We follow the 70/20/10 model for development (70% on-the-job, 20% from others, 10% structured training). We invest in your growth through training and coaching.
Emma-zing Community:
We selectively hire collaborative and dedicated individuals, creating a community built by Emmies, for Emmies.
Next Level Global:
With 60+ nationalities across 4 offices, global collaboration is integral to our values. You will work across diverse cultures, perspectives, and time zones.
Flexibility:
Our Technology team benefits from a remote work policy offering significant flexibility. (Note: This role requires you to be based in Portugal or Germany).
Become an Emmie
Emma is revolutionizing the sleep industry, and we need top performers to join us. We seek individuals ready to fully commit, question, disrupt, innovate, and build from the ground up.
We celebrate diversity and are an equal-opportunity employer committed to fostering inclusion. All qualified applicants will be considered for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
We aim to respond within a few days. However, due to a high volume of applications, there may be a delay. We appreciate your patience and will get back to you as soon as possible.
Salary: EUR (Min/Max not specified) Remote: No Country: Germany
