About The Role:
We are seeking a Technical Writer on a 3 month contract with a chance of an extension with a strong background in card issuing and processing to lead the creation of world-class API documentation and service descriptions for our payment and issuing products. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about translating complex systems into clear, concise, and user-friendly documentation for a variety of audiences. The position offers the opportunity to grow into a long-term strategic role, driving knowledge management initiatives and potentially influencing the development of AI-driven support tools.
What You'll Be Doing:
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Audit existing documentation to identify gaps, inconsistencies, or outdated information; propose and implement improvements.
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Create and maintain foundational documentation (card issuing and payment processing API guides, service documentation, release notes, integration guides and user-facing technical documentation) with an eye towards scalability and long-term usability
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Translate complex card scheme rules and card processing workflows into digestible and practical information for developers and business users.
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Collaborate closely with Product Managers, Domain Experts, and Engineers to understand technical concepts, workflows, and system interactions.
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Ensure all documentation meets high standards of clarity, usability, and consistency, aligned with product goals and regulatory requirements.
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Act as a bridge between documentation and product delivery by independently identifying and driving small-scale improvements that enhance the developer or customer experience
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Monitor and analyze documentation usage trends to inform content improvements and identify areas of high or low engagement.
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Leverage tools such as ChatGPT and AI-assisted writing technologies to enhance the quality and efficiency of documentation workflows.
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Once you have enhanced foundational documentation, shift focus to external and internal knowledge management with an opportunity to develop AI-driven solutions to enhance onboarding, support, and internal employee resources.
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Contribute to the development and testing of these AI-driven solutions to provide automated support based on the documentation created, becoming a key player in our strategic plans for knowledge automation.
What You'll Bring:
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Proven experience as a Technical Writer in the payments, card issuing, or card processing industry, ideally with in-depth understanding of card scheme rules (Visa, Mastercard), and the technical aspects of card issuing and transaction processing.
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Demonstrated ability to lead documentation projects independently from inception to delivery.
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Hands-on experience with API documentation standards
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Excellent writing, editing, and communication skills with an eye for detail and consistency.
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Strong ability to simplify complex technical concepts for various audiences.
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Experience using documentation platforms (e.g., Confluence, Git-based workflows).
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Familiarity with generative AI tools like ChatGPT to streamline content creation and improve documentation productivity.
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Ability to quickly grasp complex technical concepts and translate them into clear, structured documentation.
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Interest in evolving documentation into AI-driven, scalable solutions.
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Experience with or willingness to learn about AI and automation technologies in the context of documentation and knowledge management.
Why You'll Love Working At Enfuce:
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High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects.
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Top-tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation.
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Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company.
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Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work-life balance.
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A supportive culture: You'll be part of a team that encourages, motivates, and celebrates success together.