About Enpal
Our goal is a solar system on every roof, a storage system in every house, and an electric car in every garage. How do we achieve this? Enpal finally makes solar easy: We rent out solar systems, power storage, and wallboxes on an all-inclusive basis, supplemented by an affordable green electricity tariff, and intelligently networked into an integrated overall solution.
On our way to becoming the largest energy company in Europe, we are just at the beginning. That's why we are looking for talents to accompany us on this path, leave their mark, and celebrate successes together with us. With us, you will find a dynamic working environment, as well as the space to develop personally and professionally and to use your strengths effectively.
As the first green unicorn in Germany and the fastest-growing energy company in Europe (FT1000 ranking 2022 by Financial Times & Statista), we are driving our mission of green energy for all forward. Be a part of this success story and change the world with us!
Your Role
- You will handle diverse customer inquiries in the Enpal Energy Customer Care team - via email, inbound chat, and telephone.
- You will correct incorrect electricity bills, working closely with colleagues from Customer Service, Accounting, and Energy Operations.
- You will support our customers with all questions regarding their electricity bills.
- You will accompany the collection of open claims and find suitable payment methods together with the customers.
- You will actively contribute to the optimization of our billing processes and thus help shape the energy future.
Your Qualifications
- You work in a structured, responsible manner and keep an overview even with multiple tasks.
- You ideally have initial experience in the energy industry or in invoice processing.
- You communicate clearly, friendly, and solution-oriented, both in writing and on the phone.
- You are proficient in MS Office; experience with Wilken is an advantage.
- You have very good German language skills, both written and spoken.
- You ideally have experience in customer service or a comparable position, but we also warmly welcome career changers.
Additional Information
- Work in Germany's first green unicorn and actively shape the solar energy transition.
- The sun shines all over the world - At Enpal, you will find a highly motivated and diverse team with more than 65 different nationalities.
- Prefer to keep your pet company at home or your colleagues in the office? Even after the pandemic, we offer you a hybrid working model.
- We fulfill every startup cliché - In our modern office in Berlin-Friedrichshain, you will find everything your heart desires, from a table tennis table and yoga corner to a roof terrace and filled drink refrigerators.
- Your kick-start at Enpal - Get to know the company, your team colleagues, and our founder Mario on your onboarding day.
- Stay up-to-date - Whether it's company figures at our monthly All-Hands meetings or how a photovoltaic system works at Lunch & Learn, you'll always know exactly what's going on.
- The energy transition only works together - At Enpal, you can expect a legendary team spirit and unforgettable team events.
- No progress without mistakes - We live a strong feedback culture and grow with your input.
We at Enpal are proud of the diversity of our team. Neither during hiring nor during employment are decisions made based on skin color, religion or religious belief, ethnic or national origin, nationality, gender identity, sexual orientation, disability, or age. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind.
Benefits
- Team Events
