About the Role
Do you have a passion for developing people and sustainably improving service quality?
As a Specialist Trainer (f/m/d) for our "Travel, Health, IT & Cyber" division, you will design modern learning offerings that truly advance our teams. With your expertise, you will support the development of the next generation of our customer advisors, thereby making a significant contribution to ensuring our employees worldwide can provide first-class customer support.
What We Offer:
- An attractive annual gross salary of €55,000 - €65,000 on a full-time basis
- 30 days of vacation and a structured onboarding program
- Attractive pension components, capital-forming benefits, and discounted insurance products from Generali and Europ Assistance
- Individual health promotion offers: Through "EGYM," you can access over 6,500 partners in the sports and wellness network and participate in more than 2,000 online courses (movement, nutrition, and meditation)
- Company's own learning platform for individual professional development
- Canteen, free parking, access to the Generali daycare center, and an attractive company bike program (all at the Munich location)
- A "Du" culture, flat hierarchies, and internal development opportunities
- Through our "Employee Referral Program," we reward successful hires with a bonus of €1,000
Your Main Responsibilities:
- Identifying internal, technical training needs for new hires as well as for refresher and further training programs
- Conceiving, adapting, and creating training programs and learning materials in close collaboration with specialist departments and key accounts
- Organizing and conducting in-person training, virtual sessions, and online learning formats
- Planning, conducting, and documenting coaching measures (e.g., call monitoring, side-by-side coaching, shadowing)
- Close coordination with external and internal stakeholders such as specialist departments
What You Bring:
- A degree or equivalent ability and expertise, demonstrated through relevant professional experience as a trainer or coach
- Strong methodological and didactic skills and experience in conducting in-person and online training
- High self-organization, good time management, and the ability to structure training concepts systematically
- Motivation, empathy, and enjoyment in guiding individuals with varying levels of competence
- Very good German skills and good English skills (minimum B2 level)
- Willingness for occasional travel (2-3 times per year)
The salary range for this position in full-time (40 hours per week), depending on professional experience and qualifications, is between €55,000 and €65,000 per year.
We offer a modern work environment with a combination of in-office presence and the possibility of partial remote work.
Applications from people with disabilities will be given preferential consideration if equally qualified.
As the role requires good English communication, please submit your application in English.
Your Recruiting Contact:
Bastian Deppe will gladly answer all your questions in person:
49 89 55 98 73 89
We look forward to receiving your application with a current English CV, stating your salary expectations and earliest possible start date.
See you soon!
