About The Company
E.ON Grid Solutions GmbH is a leading provider of innovative energy solutions, dedicated to ensuring the reliable and efficient operation of power grids across regions. With a strong commitment to sustainability and technological advancement, the company plays a vital role in supporting the energy transition towards renewable sources. E.ON Grid Solutions GmbH combines extensive industry expertise with cutting-edge technologies to deliver high-quality services to utilities, municipalities, and industrial clients. Our mission is to create a resilient and intelligent energy infrastructure that meets the evolving needs of society while promoting environmental responsibility.
About The Role
We are seeking a dedicated IT GSC Engineer with a focus on databases to join our dynamic team. In this role, you will be instrumental in maintaining and supporting our IT landscape within the distribution network. As a key point of contact for internal users, you will handle inquiries, troubleshoot issues, and ensure the smooth operation of our energy system applications, particularly the eCount platform utilizing Oracle databases. Your responsibilities will include documenting incidents, resolving technical issues, and collaborating with various teams to implement improvements. This position offers flexibility to work from home or in our office, equipped with a company laptop and mobile device. During the onboarding phase, in-person meetings will be more frequent, transitioning to regular virtual interactions and occasional on-site visits once integrated into the team. The role also involves participating in a structured on-call rotation to guarantee 24/7 system availability, emphasizing the importance of responsiveness and resilience in critical situations.
Qualifications
The ideal candidate will possess a completed IT apprenticeship or degree with relevant professional experience. You should demonstrate a broad technical understanding, especially in database management and troubleshooting, combined with proactive problem-solving skills. Deep knowledge of Oracle database environments, including SQL, PL/SQL, and SQL tuning (such as analyzing execution plans and optimizing SQL profiles), is essential. Experience with Metering Solutions, particularly Robotron eCount, is highly advantageous. Additionally, you should have a proven track record in handling first and second-level support requests, developing automation scripts using tools like PowerAutomate, and working independently to improve processes. Strong customer service orientation, meticulous work ethic, and the ability to build rapport with colleagues and clients are critical. Fluency in German (minimum C1 level) and good English skills (minimum B2 level) are required, especially for collaborating with international teams.
Responsibilities
- Serve as the primary contact for internal users, addressing inquiries and resolving issues related to energy system applications.
- Document incidents accurately and efficiently, ensuring clear communication and follow-up actions.
- Diagnose and troubleshoot IT system disruptions, particularly within Oracle database environments.
- Collaborate with cross-functional teams to implement system enhancements and resolve complex technical challenges.
- Conduct regular training sessions for users to maximize the effective utilization of internal systems.
- Participate in structured on-call rotations to support 24/7 system availability, especially during critical incidents.
- Develop and maintain automation scripts, such as PowerAutomate workflows, to streamline operational processes.
- Maintain up-to-date knowledge of industry best practices and emerging technologies relevant to database management and energy systems.
- Engage in continuous improvement initiatives to enhance system reliability, performance, and user satisfaction.
Benefits
At E.ON Grid Solutions GmbH, we value our employees and offer a comprehensive benefits package designed to support your professional and personal development. This includes flexible working arrangements, including options for remote work, and access to modern tools and resources. You will receive ongoing training opportunities to enhance your technical skills and career growth. Our health and wellness programs promote a healthy work-life balance. Additionally, we provide competitive compensation, paid overtime, and participation in company pension schemes. We foster an inclusive and collaborative work environment where diversity is celebrated, and every employee's contribution is valued.
Equal Opportunity
We are committed to fostering an inclusive workplace that reflects the diversity of the communities we serve. E.ON Grid Solutions GmbH ensures fair and equitable recruitment processes and welcomes applications from candidates of all backgrounds, including those with disabilities. Our dedicated Schwerbehindertenvertretung (representative for severely disabled persons) is involved early in the hiring process to facilitate necessary adjustments and accommodations. If you require any organizational or technical support during the application process, please inform us through the application form. We also encourage candidates who prefer to discuss opportunities via phone to contact our local recruiters directly. We believe that diversity and inclusion drive innovation and excellence within our organization. Paid overtime: Yes Company pension schemes: Yes Flexible working arrangements: Yes Remote work options: Yes Training opportunities: Yes Health and wellness programs: Yes Competitive compensation: Yes Inclusive and collaborative work environment: Yes Company laptop and mobile device: Yes On-call rotation: Yes Database management: Yes SQL, PL/SQL, SQL tuning: Yes Oracle database environments: Yes Metering Solutions, Robotron eCount: Yes First and second-level support: Yes Automation scripts (e.g., PowerAutomate): Yes Customer service orientation: Yes German (C1) and English (B2) language skills: Yes IT GSC Engineer (Databases): Yes Distribution network IT landscape support: Yes Energy system applications support: Yes eCount platform support: Yes Incident documentation: Yes Troubleshooting: Yes Cross-functional team collaboration: Yes User training sessions: Yes System availability support: Yes Process improvement: Yes Industry best practices knowledge: Yes Continuous improvement initiatives: Yes Work from home or office flexibility: Yes Onboarding support: Yes International team collaboration: Yes Diversity and inclusion commitment: Yes Support for candidates with disabilities: Yes Accessibility accommodations: Yes Direct contact with local recruiters: Yes Schwerbehindertenvertretung involvement: Yes Salary: Negotiable Currency: EUR Remote Model: H Country Code: de
