(Junior) Account Manager (m/f/x)

About FINN

FINN is the independent platform for car subscriptions from over 30 brands. Subscribe to a car with a few clicks that will be delivered directly to your doorstep in a few days: FINN offers an all-around carefree service and takes care of insurance, financing, registration, taxes, and maintenance. FINN also supports certified climate protection projects and thus compensates for the CO2 footprint of every vehicle of all types of propulsion -- from production to every kilometer driven. FINN was founded in Munich in 2019. The mission: to have a positive impact on people, companies, and the planet through uncomplicated mobility.

More information: www.finn.com

Your Role

In the Small Accounts Team, you will play a central role in supporting our B2B customers with a vehicle fleet of six to 13 vehicles. After the successful conclusion of a contract by the Sales Team, you will be the first point of contact for our existing customers and will accompany them throughout the entire customer lifecycle.

As an Account Manager, you will be responsible for the personal consultation and long-term retention of our existing customers -- especially when it comes to extending existing subscriptions or booking a follow-up subscription. With a keen sense for individual requirements and wishes, you will find tailor-made mobility solutions together with our customers and ensure that they always enjoy an outstanding customer experience.

Your Benefits

• This position is based in Munich, with the flexibility to work fully remotely or from home (within Germany).
• FINN has enormous growth potential. You have the opportunity to develop quickly and be successful in a highly motivating startup environment with challenging projects in cross-functional teams.
• We offer you an excellent fixed salary, significant virtual company shares, and a €1,500 annual training budget, which you can use for external certifications or conferences, for example.
• Would you like to drive your own FINN car? -- With JobAuto and your FINN discount, that's no problem.
• Whether it's a sports membership, mental health support, or regular team events -- we care about your well-being.

Your Goals

• Know the market and our product: You will become an expert on the market for small company fleets and our offering.
• Increase customer loyalty: You will actively support our existing customers in extending their subscriptions or switching to a follow-up subscription.
• Manage our portfolio of existing customers: You will be responsible for creating an outstanding customer experience for our customer portfolio. In close cooperation with the Growth Team, you will succeed in satisfying our customers and ensuring that they conclude follow-up contracts for expiring subscriptions.
• Develop strategic retention measures: With a view to the entire customer lifecycle, you will implement targeted measures to increase customer loyalty and work closely with your team to further develop the retention strategy.
• Improve our processes: You will identify areas for improvement and help establish new and improve existing processes. Thus, you will contribute to increasing the efficiency and quality of our work.

Your Profile

• You have successfully completed your (Bachelor's) degree or vocational training.
• Experience in Sales, Customer Success, or Customer Service is an advantage.
• Your entrepreneurial thinking makes you a competent contact person who works out solutions together with potential customers.
• You are a communication talent -- both written and spoken. You find it easy to adapt to different conversation partners.
• You are structured and question existing processes.
• You speak German at a native level and are proficient in English.

€36,000 - €45,000 a year

Account Manager €36,000 -- €45,000 Factors that may influence compensation within this range include experience, skills, qualifications, certifications, education level, seniority, and performance. Compensation for this position will be in the range of €36,000 to €45,000 + VSOP, depending on the factors described above, which will be assessed during the application process. This is the lowest or highest salary that, to the best of our knowledge, we consider fair for this role at the time of publication. Please note that this salary range may change in the future.

Interested in becoming part of our startup? Apply now online with your CV and relevant certificates. Verena and Louisa are looking forward to your application!

Equal Opportunities for All FINN stands for equal opportunities for all. We welcome and celebrate diversity and are committed to creating an inclusive work environment for all employees. We are open to all groups of people, regardless of age, skin color, origin, ethnicity, religion, gender, sexual orientation, gender identity and/or expression, marital status, or other legally protected characteristics. Benefits: ESOP, Team Events MinSalary: MaxSalary: SalaryCurrency: EUR Remote Model: Hybrid Country Code: de