Customer Care Agent

Job Posting

Location:

• Berlin
• flight right
• Apply now

Summary:

• Working Hours: Full-time
• Type: Permanent employment
• Qualification Level: Skilled workers - apprentices, skilled workers, commercial employees (activities) B - Skilled workers

Desired Skills & Knowledge:

• IT
• MOST
• Go
• CAN
• Support
• Customer Service
• MS Access
• Transport
• Automation

Our Benefits:

• Job Bike
• Home Office
• Training measures

Job Description:

#Give people access to justice! Digital technologies are currently changing the legal market significantly and this will only accelerate in the next years. Flightright, Chevalier and freem form the Allright Group! We are at the forefront of Legal Tech Automation and offer our legal assistance for air passengers facing difficulties with airlines, and in the legal areas of traffic and labor law.

Our Spanish speaking operations team at Flightright is growing! We are the biggest department so far. Every day we stand up for the rights of our customers and we are their first contact for issues and questions. With our hands-on mentality and demand to improve ourselves, we always find the best solutions for our customers - even for the most complicated cases. Digital technologies are revolutionising the legal services market and we are one of the pioneers who have been advancing IT-supported legal services for years. Since 2010, more than 10,000,000 consumers have used our Flightright and Flyhjaelp services in Germany and Europe. But our ambitions have always been high: we have already successfully entered the labour law market with our subsidiary Chevalier and are currently working with freem to further develop the group of companies into the comprehensive Allright Legal-Tech. freem will be the leading point of contact in the field of traffic law. As a group, we are growing, expanding internationally and aiming even higher in the future. Shape the future of legal tech with us at Allright!

Your Responsibilities:

• You are responsible for the care of our Spanish speaking customers, communication with airlines and external lawyers
• You work on a variety of tasks which go beyond the scope of e-mail enquiries
• You consider incoming customer cases in cooperation with our internal Legal-Team and our partner law-offices
• You help to optimise our operational processes and bring new ideas into play
• You contribute to cross-departmental projects,
• Modern working routine with a homeoffice option - 5-day week divided into 2 days in our Berlin office on site and 3 days in our home office. No work on the weekends!
• In addition to your vacation, you are entitled to workation days where you can work 100% remotely
• Diversity is more than important to us! We are looking for people with various cultures, ethnicities, gender identities and beliefs
• You can look forward to work in a friendly, courteous and motivated team
• Exciting and monthly employee events regarding our culture & value as well as team trips, summer camps and workshops await you
• We support you with a discount for urban sports, public transport, or bike leasing. Corporate discounts are included and much more
• Feedback & Recognition - Special projects are awarded the APA Award every quarter, performance feedback is available with your teamlead every six months

Your Profile:

• Ideally, you have previous work experience in customer care - we welcome everyone, who is new to this field and wants to gain experience!
• You have excellent communication skills
• You are interested in consumer protection and are able to quickly work yourself into new and complex topics
• You work independently and reliably and you are very self-motivated
• You have native proficiency in Spanish and you speak English as well

Professional Requirements:

• Customer service, Performance management, Passenger transport, Consumer protection

Personal Skills:

• Self-motivation, Friendliness, Communication

Language Skills:

• English, Spanish

Application:

• Apply now

Industry:

• ICT

Employer:

• flight right

Address:

• flight right
• Dusseldorfer Str 9
• 65760 Eschborn

Web:

• http://right.com

Benefits:

• Job Bike, Home Office, Training measures