Customer Success Manager (m/f/d)

Empowering every employee.

Job Description

As a Customer Success Manager, you will:

• Independently take on the planning, introduction and support of mid-market & enterprise customer projects.
• Be responsible for the preparation and implementation of kick-off events, workshops and regular meetings with your customers in order to drive their success story forward together.
• Take care of the conception of suitable introductory and training materials.
• Play an active role in the design and continuous optimisation of our growing Customer Success area and have the opportunity to take on responsibility - whether for internal projects or the development of new processes and structures.
• Make a significant contribution to the further development of our sophisticated B2B SaaS product with your customer insights.
• Generate key value with your customer and product expertise, as an interface between the customer and our internal sales, marketing and product teams.

What you bring:

• At least 2 years of professional experience.
• Familiarity with interacting with customers and successful project management.
• Ability to independently search for solutions and work independently.
• Enjoyment in talking to customers and knowing how to present convincingly.
• Capability to handle challenging situations with ease.
• Advanced English & German language skills.

What we offer you

• Home Office Friendly: Decide for yourself where you want to work every day.
• Modern city offices in Stuttgart and Berlin or 100% remote: Both are possible with us, we at Flip have a hybrid work model.
• Work-Life-Balance: We don't want you to grow roots to your desk chair. That's why we cover the costs of your E-Gym-Wellpass membership and offer job bike leasing.
• Celebrating success: Expect highly motivated and committed people in a relaxed working atmosphere.
• Be part of something bigger: You actively shape Flip in your role. Along the way, you are an enabler of the rapid growth process of a young tech company and grow towards your goals, fun is guaranteed.
• Happy to be a Flipster: Stay tuned for regular team events and culture days that bring us together as Flipsters.
• Working abroad: At Flip you can also work abroad in the European Union. Let's talk about remote work in the interview.