Mid Level - Support Engineer (m/f/d)

About the Role

Together with your team you own services like Office 365, hardware provisioning, global video conferencing, device and asset management. Proactively look for IT related business improvements and drive innovation in our flix internal infrastrucure systems. Continuously learn from our tech community and improve our internal IT infrastructure. You manage, solve, or dispatch incoming 1st, 2nd and 3rd level support requests in our ticketing system together with your international support team. You train and consult our employees regarding usage of our global IT infrastructure and application platform.

About You

Requirements:

• Proficiency in supporting Office 365 products especially MS Teams, Outlook, OneDrive
• Experience in Microsoft Cloud Services (Endpoint Manager, AAD, Autopilot)
• Experience or high interest in scripting for task automation (e.g. PowerShell)
• Experience working in agile and self-organized teams
• Proficient in effective communication, with the ability to articulate complex technical information clearly and concisely to diverse audiences
• Result-driven and value-oriented
• Fluent in English
• Experience in 1st, 2nd and 3rd level IT support in a ticketing system

Work Environment:

• Fun, working in an international, diverse, dynamic, flexible, and enthusiastic working environment

What We Offer

• Travel perks: 12 free Flix vouchers 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you're ready to grow and lead your journey, Flix is the place for you! Regarding Salary:

• MinSalary: Not specified
• MaxSalary: Not specified
• SalaryCurrency: EUR
• Remote Model: Hybrid
• Country Code: de