Stellenbeschreibung
Your mission
- Independent management of a customer portfolio and support throughout customer projects.
- Onboarding of new customers and building trusting customer relationships.
- Competent handling of customer enquiries by phone, email and video call regarding our product.
- Close collaboration with colleagues in the Marketing/Sales team.
- Identification of optimisation potential through regular analysis of customer requirements and usage.
- Regular communication with customers to strengthen customer loyalty over the long term.
- Ensuring a high level of customer satisfaction through proactive communication and solution-oriented support.
Your profile
- Completed commercial training, a completed degree or comparable qualifications.
- You are an excellent communicator with a strong feel for language.
- You have an excellent command of English (at least C1 level, with experience in a business context) in spoken and written form. Knowledge of German is welcome but not required.
- A strong familiarity with the UK market and its cultural context is an advantage.
- You are service-oriented, confident in presentations and have a self-assured, competent manner.
- You are a true team player and happy to roll up your sleeves.
- You want to make a difference and work in a goal- and results-oriented as well as responsible way.
- You have a high degree of initiative, resilience and flexibility.
- You are open-minded, empathetic and a quick learner.
- A confident handling of MS Office and CRM as well as ticketing systems rounds off your profile.
Why us?
- Exciting and responsible tasks in a fast-growing, young company with purpose.
- The opportunity for meaningful and future-oriented work -- help us ensure that less food ends up in the bin.
- Very good development opportunities and a start-up feel within a dynamic, young team.
- Flexible working hours, home office and understanding for young parents.
- Responsibility for your own projects and the freedom to actively shape things.
- A family-like atmosphere with many great and motivated people who trust each other and want to achieve a lot together.
- Employee benefits such as an Urban Sports Club membership, bike leasing and a contribution to your company pension scheme.
General conditions
- The position can be filled on a full-time or part-time basis, as we also want to give young parents an opportunity.
- Equal work, equal pay. We compensate all our Customer Success Managers with a fixed gross annual salary of €45,000 plus a variable component of up to €5,000 gross per year.
- Location: Remote within Germany or at WeWork Cologne.
