Call Center Agent (m/w/d) für PayPal - Möglichkeit auf Hybrid

About the Role

Imagine working in an environment that fosters creativity and collaboration, where your ideas are valued and your professional development is supported. Our offices at Foundever are places where you can thrive, connect, and tackle new challenges daily. Apply as a Call Center Agent (m/w/d) for our PayPal project and join our motivated team!

Start Date: 06.10.2025 Location: Magdeburg (Hybrid option available) Weekly Hours: 20 - 40 h Training: 6-week training and transition phase Working Hours: Mon - Sat between 09:00 - 19:30 (including holidays), no Sundays (2-shift model) Salary: €2,223/month (for 40h/week) + Performance Bonus

Responsibilities

• Handling all telephone and written customer inquiries regarding online payment services
• Subsequent documentation of your consultations
• Problem-solving in collaboration with the caller

Qualifications

• Previous experience in customer service or a commercial field
• Fluent German (written and spoken, C2 level)
• Very good PC and Microsoft Office skills
• Enjoy communication and telephone work
• Solution-oriented mindset
• Enthusiasm for working in a modern office and using the latest technologies

Benefits

• Career changers are very welcome!
• Inspiring atmosphere: State-of-the-art offices allow for a clear separation between work and private life.
• Hybrid model option after successful onboarding and agreement (3 days office/2 days home office)
• Mentoring and motivation: Direct support and feedback from colleagues and supervisors
• Various team events, such as summer parties, to create your best Foundever moments together
• Exclusive employee benefits: Shopping discounts, bike leasing, maximum company pension contributions, company pension plan, gift card with regular top-ups
• Health and well-being programs: Global wellness program, own fitness app, discounts with Wellhub, and more
• Internal career opportunities: 84% of our promotion jobs and 93% of our leadership positions are filled internally
• International advancement opportunities through worldwide German-speaking projects
• 27-31 vacation days (depending on length of service) plus special leave

Application Process

Sounds like the right job for you? Seize your chance and apply now!

Here's what awaits you after you apply:

1. Our super friendly recruiting team will contact you by phone to introduce themselves and clarify all further details.
2. After a successful entrance exam, the video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).
3. If all these steps are positive, we will warmly welcome you aboard!

About Foundever®

Foundever® is a global leader in the Customer Experience (CX) industry. With 150,000 employees worldwide, we are the team behind the best experiences for over 800 of the world's leading and digitally-oriented brands. Our innovative CX solutions, technology, and expertise are designed to support our clients' operational needs and provide them with a seamless experience at critical moments.

There are many special moments in life. With us, you'll have them in your daily work too, because together we achieve great things! Create your best moments - with Foundever®!

We employ a diverse range of people – career changers, students, mothers, fathers, people of all ages, abilities, countries, and religions, as well as members of the LGBTQIA+ community. All people are welcome at Foundever®! What are you waiting for?

Job ID: 403292 Foundever® B.V. & Co. KG