Technischer Redakteur & Wissensmanager (w/m/d)

About the Role

With our FRITZ! products, we are among the leading manufacturers in Europe for secure internet connections and smart homes. Our mission: To develop future-oriented technologies and integrate them into people's daily lives. That's why there's more to our jobs: Together with 900 employees, we are working to bring millions of people online with the best-known brand for WLAN routers and equip their digital homes with our high-quality products! Will you be joining us soon?

Responsibilities

• At FRITZ!, you will develop, optimize, and establish a permanent IT documentation structure.
• You will maintain and develop our central knowledge base, including the creation, updating, and structuring of technical documentation, articles, FAQs, etc.
• As part of our ITIL implementation, you will be responsible for the setup, structure, and quality of the documentation.
• Regularly review and optimize our knowledge base for the currency and relevance of all content, and targetedly adapt and optimize existing articles.
• Revise texts and maintain version control, storage logic, and links – for example, to the ticket system or the knowledge base.
• Create, edit, and publish content for internal communication/IT news.
• Close coordination with the infrastructure, administration, application, and helpdesk departments.

Profile

• Successfully completed studies in Technical Writing, Knowledge Informatics, or similar, or completed training as an IT specialist with experience in documentation, or a comparable qualification.
• Several years of experience in the IT environment (e.g., support, infrastructure, application management) and experience with knowledge bases and/or documentation systems.
• You find writing and editing technical texts easy and can formulate complex topics clearly and understandably.
• Knowledge of Confluence, SharePoint, and ITIL is desirable.
• You have a structured and analytical mindset and enjoy working with a focus on detail.
• You can communicate topics clearly and prefer a team-oriented way of working.
• Very good German language skills (minimum C1 level) and good English language skills (B2 level).

What We Offer

• 30 days of vacation plus Christmas Eve and New Year's Eve off.
• Hybrid work model with the option to work from home several days a week.
• Workation, sabbatical, and job sharing.
• Paid special leave as a partner after childbirth.
• €44 contribution to the Deutschlandticket.
• Travel sustainably with our bike leasing offer via JobRad.
• Membership in the Urban Sports Club.
• Capital-forming benefits of €27 per month.
• Food subsidy of up to €20 per week for Foodji.
• Diverse and free breakfast offer.
• Access to the Corporate Benefits program.
• Individual further training opportunities and an open culture of learning from each other, such as in our Developer Coffee Breaks.
• Unique team events, e.g., BBQ events, Christmas party, and the big FRITZ! summer festival, to which your family is also invited.