Head of Revenue Operations (w/m/d)

Your Tasks

Strategic Alignment & GTM Planning

• Partnering with CRO and CFO to set quotas, define territories, and build the capacity model.
• Mapping the entire customer journey to ensure seamless flow from Marketing to Sales, or from Sales to Customer Success.
• Designing incentive plans that drive the right behaviors.

Data, Insights & Forecasting

• Building and maintaining a predictable revenue forecast.
• Monitoring core SaaS metrics.
• Preparing data visualizations and reports for the CRO and Executive Leadership team.

Process Optimization

• Overseeing the "Deal Desk" to streamline complex contract approvals and pricing exceptions.
• Ensuring CRM (Salesforce) hygiene and constant development to support FTAPI's Pipeline Generation and Sales Execution and Customer Success.

Technology Stack Management

• Taking ownership of the Sales Tech Stack, ensuring that tools are integrated and driving ROI.
• Automation: Building workflows that automate manual tasks.
• AI: Leveraging AI to increase efficiency.

Team Leadership

• Managing a team of 5 FTEs, including 1 Data Analyst, 2 Sales Operations Managers, 1 Salesforce Admin, and 1 Salesforce Support Manager.

Your Profile

A generalist profile that covers the operational rigor of a finance person, the technical mindset of an IT person, and the commercial empathy of a Sales Leader.

Professional Background & Experience

• SaaS Tenure: 7-10 years of experience in operations, with at least 3-5 years specifically in a B2B SaaS environment. Understanding of recurring revenue dynamics (ARR, renewals, and expansion).
• Scale Experience: Scaling experience from $10M to $50M ARR.
• Functional Breadth: Experience supporting Sales, Marketing, and Customer Success (Sales Ops vs. Rev Ops).

Technical Skills & Tooling

• CRM Mastery: Certified Salesforce, HubSpot, etc. knowledge.
• Data Stack: Experience with BI tools (Tableau, Looker, or PowerBI) and data enrichment (ZoomInfo, Clay, or Apollo).
• Revenue Intelligence: Experience with platforms like Gong, Clari, or Outreach to manage forecasting and coaching.
• Financial Literacy: Strong grasp of Excel/Google Sheets for modeling commissions, quotas, and territory plans.

Intangibles: Soft Skills

• Drive, Coachability, EQ, IQ, Integrity.

About Us

https://youtu.be/g13RHDB

FTAPI is a software specialist offering a comprehensive platform for simple and secure data workflows and automation. We securely, quickly, and easily connect people, data, and systems. Since 2010, over 2,000 companies and more than one million active users have trusted FTAPI's products.

The Secure Data Workflow Platform enables simple, secure, and holistic automation of sensitive data workflows. By leveraging leading encryption technologies, these workflows remain protected at all times—whether it's sending or receiving data, structured data intake, sharing confidential information, or secure automation. When implemented in the right areas, FTAPI's solutions help drive digitalization within organizations with ease while significantly increasing the efficiency of data workflows. Guided by our vision—"Empowering every organization to be compliant and efficient by giving them full control over the exchange of their sensitive data"—FTAPI is committed to protecting the identity and security of individuals and businesses alike.

At FTAPI, we place great importance on an inclusive culture, where diversity is not only accepted but actively encouraged. We respect and value the individuality of every team member—regardless of gender identity, origin, age, sexual orientation, religion, educational background, or ethnicity.

We firmly believe that a positive work environment enhances productivity and fosters personal growth. Every employee should feel welcome and empowered to reach their full potential. Respect and appreciation are the cornerstones of our company culture.

What We Offer

• Friendly environment: A team of around 120 people who will welcome you with open arms, support you, and have lots of fun with you.
• Comprehensive onboarding & modern equipment: An onboarding package containing modern hardware (headset, monitor, etc. for your home office) will be sent before you start. Developers can choose their own hardware. During the first few weeks, you will be assigned a buddy and undergo a structured onboarding process.
• Sports or shopping: With EGYM Wellpass, enjoy a wide range of sports and wellness offers throughout Germany. Alternatively, choose a voucher of your choice worth €50 per month for home workouts or shopping.
• JobRad or Deutschlandticket: Choose a subsidized job bike or Germany ticket. For the Germany ticket, pay an additional €19. A JobRad contract can still be signed without subsidy.
• Boost your (mental) well-being: With Nilo Health, book 1:1 coaching sessions with leading psychologists or access countless workshops and round tables on various topics.
• Vacation: 30 days of vacation to rest and recharge.
• Hybrid working model: Enjoy a mix of office and flexible remote work. Office days offer treats and benefits for collaborative work.
• Further development: Opportunities and a budget to advance your professional growth in line with FTAPI's expansion.
• Top catering: Enjoy a selection of muesli and fruit for breakfast, rooftop BBQs in good weather, and snacks throughout the day.
• Regular team and company events: Participate in summer parties, Oktoberfest, Christmas parties, and rooftop BBQs.
• Relocation support: Up to €2,000 to assist with moving for the new job.