Manager Customer Service Experience Germany & Switzerland (d/f/m)

About this Position

Are you passionate about supporting customers with the right solutions and do you enjoy collaborating in a dynamic team? Then join our Adhesive Customer Service team and help shape the future of innovative adhesive solutions.

What You´ll Do

• Lead a team as the central point of contact for customers, ensuring a positive, stress-free, and professional customer experience
• Take responsibility for customer-specific processes such as inbound and outbound communication and the implementation of customer experience strategies, including analyses to improve customer satisfaction
• Use customer feedback, customer visits, and market research to enhance customer satisfaction and build trusted relationships
• Identify opportunities to optimize processes and implement innovative ideas to increase efficiency and customer satisfaction
• Collaborate closely with internal partners (e.g. Supply Chain, Centers of Excellence) and support the implementation of customer-focused projects and organizational changes
• Monitor the use of CRM and service systems, continuously improve processes to increase efficiency, and ensure compliance with corporate standards and sustainability requirements

What makes you a good fit

• Master's degree in International Business, Supply Chain Management, or a related field
• 3--5 years of professional experience in Customer Service, Supply Chain, or Sales
• Leadership experience with small to medium-sized teams
• Very good MS Office skills; SAP and CRM experience preferred
• Excellent German and very good English language skills
• Willingness to travel and conduct regular customer visits within Germany

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Company Pension Plan 100% financed by Henkel
• MEGA Preventive Health Insurance
• CareFlex Supplementary Care Insurance
• Mobility offer: My Henkel Bike and Jobticket

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, generations and disabilities. If there are any specific accommodations or adjustments you require for the interview process or your on-site appointment, please inform us, and we'll do our best to accommodate your requests. Benefits: Pension Plan, Public Transport