Sales Representative - EMEA

bei Holafly

Remote
Customer Service
Customer Relations
Sales
Software

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Sales Representative - EMEA

Holafly is a fast-growing start-up 🚀 that is changing how travelers connect to the internet abroad. ✈ We are a young and international team of over 500 people based worldwide! 🌎

Since 2018, we have helped thousands of travelers by providing global internet to more than 200 worldwide destinations.

About the Position

As a Sales Representative, you'll be responsible for managing, advising, and converting leads into successful purchases through real-time conversations. You'll act as the first human touchpoint in the customer journey, combining commercial instinct, data awareness, and sharp execution to drive regional growth.

Your mission: Turn conversations into revenue, and customers into loyal advocates.

Responsibilities of the role

Sales Execution

  • Manage incoming leads via chat or assigned channels
  • Understand customer needs and guide them to the best solution
  • Recommend product variants based on destination, compatibility, and user profile
  • Close sales efficiently while maintaining a strong focus on KPIs
  • Ensure every customer has an excellent buying experience

Data & Process Management

  • Record and update customer info in internal systems (CRM, etc.)
  • Track performance, conversion rates, and provide actionable insights
  • Follow daily workflows and contribute to the optimization of sales processes

Automation & Efficiency

  • Ensure sales steps are executed and documented correctly

Continuous Feedback Loop

  • Actively participate in 1:1s, team feedback sessions, and training tests
  • Share on-the-ground insights to improve scripts, flows, and strategy

Requirements and skills

  • High sense of responsibility, proactiveness, and ownership
  • Strong written communication and attention to detail
  • Ability to perform under pressure and stay focused on results
  • Comfortable with digital tools, CRMs, and automation platforms
  • Data-driven mindset with critical thinking for real-time decisions

Nice to Have

  • Experience in chat-based sales or online customer service
  • Familiarity with automation tools and Notion
  • Advanced English
  • Fluent German
  • Availability across multiple time zones (based on team structure)

Perks And Benefits

  • Competitive compensation
  • The opportunity to shape an early-stage startup into a high-growth enterprise
  • Career plan according to your needs and concerns
  • A committed team, to which to contribute to but also to learn from
  • Full remote position
  • Flexible working hours
  • Budget for professional development
  • 20 worked days of paid vacation
  • Paid Holidays

This is a remote position.