(Wirtschafts-)Jurist/in - Qualitätssicherung und Beschwerdemanagement (x/w/m)

About this job

Hopkins is a law firm specializing in the rights of private individuals, operating throughout Germany. Founded in 2019 by Arend Liese, formerly a lawyer at Freshfields Bruckhaus Deringer, Hopkins constantly rethinks the principle of law firms and legal enforcement - with a strong focus on modern technology and interdisciplinary collaboration. With a team of more than 150 people, Hopkins advises and represents private individuals nationwide in all legal matters.

Responsibilities

• You are leading the world of legal services into the 21st century and are part of the mission to digitize and automate legal processes.
• As a Legal Operations Associate, you are primarily responsible for quality management, fee/remuneration issues, and complaint management, ensuring smooth workflows between clients, partner lawyers, and internal teams.
• You monitor our quality KPIs to identify deviations early on and initiate countermeasures.
• You are responsible for our review management and handle client complaints in a structured, solution-oriented, and legally sound manner (in writing and by phone).
• You handle inquiries regarding fee and remuneration issues from our clients and partner lawyers.
• You work with Product, Operations, and Partner Management on the continuous optimization of our processes, create tickets for our tech teams, and contribute your own ideas.

Qualifications

• You have completed studies in the legal field (e.g., business law, 1st state examination/diploma jurist, Bachelor/Master of Law or comparable).
• You work in a structured and self-reliant manner and can maintain an overview even with many cases.
• You communicate clearly, empathetically, and confidently, even in challenging complaint situations.
• You have a good understanding of billing logic and remuneration issues.
• You are enthusiastic about technology and know how to leverage software to simplify your work.
• Proactivity, self-reliance, and the ability to be successful in a team are the cornerstones of your structured way of working.

Benefits

• More than a job: We offer you the opportunity to help shape the law firm of the future and expand your knowledge in your respective legal fields.
• Achieve great things in a small team: You are part of an inspiring and diverse team with flat hierarchies, an exciting vision, plenty of scope for action, and your own development opportunities. Regular team events provide ample space for direct exchange.
• Flexible working: You work flexibly from wherever you are most productive - whether at home or in our modern and ergonomic Berlin office with free drinks, fresh fruit, muesli, and more.

Does this sound like an exciting challenge for you? Then get in touch with us today with your CV, a short cover letter, your possible start date, and your salary expectations.