Associate Customer Success Manager - 100% remote - Europe

NOTE: This is a FULLY remote role, but the candidate must be within the Europe region to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within the European region.

Hostaway is the market-leading SaaS scale-up transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million.

About the role

As an Associate Customer Success Manager, you will work alongside our team to provide proactive and reactive support to our fast-growing customer base. You will share responsibility for providing support to small- and mid-sized customers alike, and you will partner with experienced Customer Success Managers to provide support on larger accounts.

You should possess strong consultative selling skills, be comfortable with negotiation, and have the ability to identify needs, deliver value, and build strong, long-lasting relationships. You must also speak French to a native level to work with our customer base.

Your mission

• Proactively communicate with customers to provide helpful information, invite them to events, and assist with outreach campaigns
• Improve usage and adoption through proactive and content-driven communications
• Respond to inbound requests via the shared Customer Success queue
• Process upsells, cancellation requests, discount requests, and training requests
• Diagnose potential barriers to renewal and work with customers to overcome these barriers
• Demonstrate commitment to our customer base through the highest level of responsiveness
• Identify ways we can consistently delight our customers