About HSO
HSO has been a Microsoft Inner Circle member for over 21 years, recognized as a top 1% partner globally and awarded Microsoft Partner of the Year 26 times. With over 30 years of experience, 2,800 employees from 43 nations, and 33 global locations, we combine technological excellence with deep industry understanding.
At HSO, you'll work on innovative projects at the intersection of business and the modern Microsoft Cloud, including Dynamics, Azure, and Data & AI.
If you want to do more than just advise – if you want to shape the future – join HSO and bring your expertise where it matters: in international projects, modern technologies, and a team that shares your drive to be better than yesterday.
Your Responsibilities: The Service of Tomorrow
- Implement Omni-Channel solutions (Voice, Chat, Social) based on Dynamics 365 Customer Service.
- Configure intelligent bots (Copilot Studio) and autonomous agents for pre-qualifying or resolving service requests.
- Utilize AI-powered sentiment analysis and "Next Best Action" recommendations to support service employees.
- Design efficient customer service processes and SLAs, and conduct workshops and training sessions for clients.
Your Profile: What You Bring
- Specialization in the Dynamics 365 CRM module Customer Service (including Copilot Studio, Chatbot, Customer Voice, Azure Communication Service, Teams Voice, etc.).
- Experience with Omnichannel configurations and ideally initial exposure to Conversational AI, Voice technologies (preferably Azure), and solutions (e.g., voice control, speech recognition).
- Understanding of service KPIs and processes in the contact center environment.
- Excellent German (written and spoken) and good English skills.
Benefits
- Result Orientation: Work with one of the world's largest and most successful Microsoft Dynamics 365 partners, driving digital transformation.
- Self-Determination: We value open communication. Contribute your ideas and experience, act independently, and actively shape the company's success.
- Team Spirit: People make the difference at HSO. Expect a supportive, trusting, and appreciative work atmosphere.
- Learning & Growth: Benefit from training through our in-house HSO Academy and external partners, alongside an individual career path.
- Onboarding@HSO: Start your journey with onboarding days at our Böblingen office to familiarize yourself with our culture, processes, and tools.
- Hybrid Workforce: Enjoy flexibility with no fixed core working hours. Work from home, client sites, or our offices in Böblingen, Munich, Nuremberg, or Chemnitz.
- Appreciation: An attractive compensation package including a 20% contribution to company pension, employee offers, bike leasing, health promotion via EGYM Wellpass, birthday vouchers, and special events.
- Workation: Work from anywhere within the EU, EEA, and Switzerland for up to 30 days a year, with adherence to legal conditions, to actively shape your work-life balance.
HSO is committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of ethnicity, color, religion, gender, sexual orientation, gender identity, national origin, disability, or age. Our goal is a discrimination-free work environment that promotes equal opportunities and respects and values individual differences.
