Head of Customer Success (Remote in Europe)\n\nThis is a senior leadership role responsible for leading and scaling Human Edge's B2B business. This role owns the success, retention, and expansion of the existing client portfolio while playing a critical role in new client acquisition and revenue growth across Human Edge's products and services.\n\n**** This is a position for candidates already based in Europe with a valid working visa/ permit***\n\n### B2B Growth & New Client Acquisition\n\n* Drive new B2B client acquisition and revenue growth across Human Edge's portfolio\n* Identify and develop new market and client opportunities\n* Engage prospective clients, co-create tailored solutions, and support the full sales cycle from first conversation to close\n* Partner closely with leadership to expand market presence and scale impact with an entrepreneurial mindset\n\n### Client Relationship Leadership\n\n* Build and maintain trusted, long-term partnerships with senior stakeholders across the existing B2B client base\n* Develop a deep understanding of clients' organizational goals, leadership challenges, and talent priorities\n* Proactively identify and execute account expansion and cross-selling opportunities\n* Ensure high levels of client satisfaction, retention, and sustainable account growth\n\n### Team Leadership\n\n* Lead, coach, and develop a team of consultants and customer success professionals\n* Foster a high-performance, collaborative, and human-centered team culture\n* Provide ongoing performance management, feedback, and professional development\n* Ensure team capabilities evolve in line with client needs and business growth\n\n### Customer Success Operations & Delivery\n\n* Own the operational execution of the current book of business\n* Ensure consistent, high-quality delivery across all client engagements\n* Establish and continuously improve scalable processes for onboarding, delivery, resourcing, and success measurement\n* Drive operational excellence, efficiency, and continuous improvement across customer success operations\n\n### What we are looking for:\n\n* Strong background in human capital, leadership development, organizational development, or related people-focused disciplines\n* Proven experience in B2B customer success, consulting, or client partnership environments\n* Demonstrated ability to grow accounts, expand client relationships, and close new business\n* Strong leadership presence with commercial acumen and a hands-on execution mindset\n* Entrepreneurial, comfortable with ambiguity, and energized by building and scaling a growing business\n\n### Why Join Human Edge\n\nThis is an opportunity to take on a high-impact leadership role within a purpose-driven organization focused on meaningful human and organizational change. The Head of Customer Success will have significant autonomy, influence the direction of the B2B business, and play a key role in scaling Human Edge's growth and impact across organizations.\n\n### About Human Edge\n\nHuman Edge partners with organizations to unlock human potential and drive sustainable performance through evidence-based leadership assessment, development, and organizational consulting. By combining behavioral science, people analytics, and a deeply human-centered philosophy, Human Edge helps clients make better talent decisions, develop effective leaders, and build high-performing teams.\n\n### Benefits:\n\nMinSalary: \nMaxSalary: \nSalaryCurrency: EUR\nRemote Model: N/A\nCountry Code: de
