AI Sales Excellence Manager (f/m/d)

At IONOS, a leading European provider of cloud infrastructure, cloud services, and hosting services, you will collaborate with a diverse range of teams. We foster open structures, a friendly work culture, and flat hierarchies with a strong team spirit, believing that work and fun are compatible. Our continuous growth fuels our search for new colleagues to join and grow with IONOS.

To accelerate our international growth, we are seeking an AI Sales Excellence Manager at our Karlsruhe location.

Tasks

• Manage and optimize international performance KPIs for agent channels (Sales After Support, Telesales Inbound & Outbound) using modern AI tools to improve processes and efficiency.
• Take end-to-end responsibility for the design, training, and performance tuning of conversational AI agents (chatbots, voice bots) to enhance sales and service performance.
• Design and orchestrate AI-driven omnichannel, cross-selling, and upselling campaigns for the IONOS customer base, covering audience selection, content creation, and channel steering.
• Contribute to automating commission processes (e.g., identifying, attributing, and validating sales via AI-supported plausibility checks or rule-based models).
• Analyze sales, campaign, and agent performance data to identify patterns, forecasts, and opportunities, translating insights into concrete actions.
• Automate and optimize sales and campaign processes end-to-end.
• Act as a central interface between Customer Care, Product Management, Data/AI, and Customer Intelligence to align business, data, and technology requirements.
• Present concepts, results, and automation initiatives to stakeholders and decision-makers, playing a key role in the strategic evolution of our agent channels.

Qualifications

• Experience in sales, telesales, or performance management, preferably within an IT context.
• Strong knowledge of modern AI tools in sales and campaign environments (e.g., GenAI, automation workflows, AI-based CRM functions).
• Experience managing or optimizing sales channels, campaigns, and sales KPIs.
• Strong numerical understanding, analytical thinking, and proficiency with data tools (e.g., BI tools, Looker, Excel).
• Experience designing and executing data-driven campaigns across multiple channels.
• A structured, goal-oriented working style and the ability to coordinate stakeholders at various levels.
• Excellent communication skills in German and English, coupled with strong teamwork and a hands-on mentality.
• Understanding of how AI can enhance performance management, attribution, forecasting, and process automation.
• Initial experience with, or strong interest in, automating compensation and commission processes (e.g., rule models, AI checks, integrating Jira queues into commission lists).
• Willingness to travel approximately 2-3 times per year for 3-4 days.

Benefits

• Hybrid working model.
• Flexible working hours with trust-based working time.
• Subsidized canteen and complimentary drinks at select locations.
• Modern office space with excellent transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, and workshops.
• Numerous training and development opportunities.
• Various health offers, including sports and health courses.

About IONOS

IONOS is Europe's leading digitalization partner for small and medium-sized businesses (SMBs). Serving around six million customers across 18 markets in Europe and North America, IONOS services are accessible globally. Through its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs, offering domains, web hosting, website builders, e-commerce solutions, and online marketing tools. Additionally, IONOS provides Cloud Solutions for enterprises undergoing digital transformation.

We value diversity and welcome all applications, irrespective of gender, nationality, ethnic or social origin, religion, disability, age, sexual orientation and identity, physical characteristics, marital status, or any other factor irrelevant to the role under applicable law.