Werkstudent Digitalisierung Support (m/w/d)

About ITEBO

The administration of tomorrow thinks, lives, and works networked. It takes on digital responsibility for processes, data, and IT systems. And we make it possible: With around 300 colleagues, we have been conceptualizing, selling, and supporting modern IT solutions for public administration for over 20 years from Osnabrück and Braunschweig. At ITEBO, you will find a job with a future, where you work for the common good and are at the forefront of digitalization.

Your Responsibilities

• You are the first point of contact for our customers regarding technical and commercial inquiries about our software products.
• You process support requests via our ticket system, prioritize them, and ensure efficient problem-solving or escalation to the specialist departments.
• You will assist with the billing of support services and software licenses, create invoices, and monitor incoming payments.
• You maintain customer master data and document support cases as well as commercial transactions.
• You work closely with the development team and sales to ensure high customer satisfaction.
• Administratively, you support the creation of reports and analyses in the areas of support and finance.

Your Profile

• You are studying computer science, business informatics, or a similar field.
• Initial practical experience in customer service, IT support, or a commercial area is an advantage.
• You are familiar with Microsoft Office applications.
• You are eager to work in a very pragmatic, results-oriented manner and contribute proactively and independently.
• You have a confident demeanor and strong communication skills.
• You think not only outside the box but also networked and analytically.

What We Offer

• 30 days of vacation plus Christmas Eve and New Year's Eve off.
• Flexible working hours and home office for personal flexibility.
• A high degree of personal responsibility within a role-based work environment.
• Decisiveness in flat hierarchies and freedom to shape things with support.
• Planning security in a future-oriented work environment (digitalization of municipal IT).
• And of course, classic benefits such as company and team events, Deutschlandticket, Hansefit, and yes, there is also the fruit, water, and coffee flat rate.

What Awaits You

• Your workplace: Große Hamkenstraße in Osnabrück.
• Your working hours: Part-time, 20 hours/week, flexible hours, and home office.
• Your team: A small, dedicated support team that delights our customers daily and ensures smooth operations.
• Your tools: Laptop, 2 monitors, headset, the usual.
• The special aspect of your job: You are the first point of contact for our customers and contribute significantly to customer satisfaction while simultaneously managing important commercial processes in the background.
• Your goal: You will not only receive important tools for your next career steps, but you will also help shape them yourself.
• Our job ID: 26/01-3501-1

My personal message to you (Claudia Grunert, Training & HR Development): Your open, structured, and reliable nature makes the difference on-site. We are most looking forward to that.

CRJT1_DE StepStone Pay: Not specified Remote Model: Hybrid Country Code: de