Mitarbeiter*in Technischer Kundensupport (m/w/d)

Job Posting: Mitarbeiter*in Technischer Kundensupport (m/w/d)

Location:

• Markdorf J. Wagner GmbH Apply Now

Employment Details:

• Working Hours: Part-time / Full-time
• Type: Permanent Employment

Desired Skills & Knowledge:

• ERP Systems
• English
• Customer Service
• Willingness to travel
• Appreciation

Our Benefits:

• Job Bike
• Employee Discounts
• Flexible Working Hours
• Home Office
• Additional Vacation Days
• Company Events
• Canteen
• Training and Development

Job Description:

Your Responsibilities:

• WAGNER is one of the globally leading providers of systems and components in surface technology, and you will help our customers with technical questions regarding our industrial systems and our craftsman products.
• Specifically, you will answer customer inquiries and complaints via phone, Teams, and email, monitoring open customer requests from creation to completion.
• Furthermore, you will also support our international customers on-site in finding solutions for malfunctions.
• Finally, you will work closely with your colleagues from adjacent areas (e.g., R&D, Repair) to continuously develop our customer support in the future.

Your Profile:

• You have completed an electro-technical apprenticeship (e.g., Mechatronics Technician, Electronics Technician, Technician) or have a comparable qualification.
• During your professional experience, you have gained experience in technical customer support or service and ideally have knowledge of an ERP system.
• You are proficient in German and English, both spoken and written, to communicate with our international customers and are willing to travel approximately 10-20%.
• You are a communicative personality with a high sense of service and enjoy delving into technical solutions.

We Offer You:

• Individual Onboarding
• Diverse Training Opportunities
• Bike Leasing and EGYM Wellpass
• Corporate Benefits
• Company Events
• Our own staff restaurant Josef's
• Paid time off for specific occasions
• Social Fund
• Flexible working hours / 1-3 days Home Office per week
• 30 days vacation / Full-time = 40h

You can expect an open corporate culture with flat hierarchies, mutual appreciation, and a familial working environment. We stand for diversity!

Professional Requirements:

• Enterprise Resource Planning, Industrial Systems, International Sales, Customer Service, Repair, Surface Modeling, Technical Analysis

Personal Skills:

• Service Orientation

Education Level:

• Technical College/Apprenticeship

Language Skills:

• English

Application:

Apply Now

Industry:

Trade

Employer:

J. Wagner GmbH

Address:

J. Wagner GmbH Otto Lilienthal Str 18 88677 Markdorf

Web:

http://wagner-group.de