Partner Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Support Specialist based in Germany.

As a Partner Support Specialist, you will play a key role in delivering an exceptional experience for a growing ecosystem of business partners while helping scale support operations through automation, process improvement, and knowledge management. This position combines hands-on issue resolution with operational optimization, making it ideal for someone who enjoys both problem-solving and systems thinking.

Accountabilities

• Manage and resolve escalated partner inquiries related to onboarding, portal access, partner status, incentive programs, and operational processes.
• Own and prioritize the partner support queue, ensuring timely issue resolution.
• Collaborate with Partner Success, Account Management, Legal, Deal Desk, Marketing, and other teams to coordinate resolutions.
• Analyze support requests to identify recurring issues, root causes, and trends that can be addressed through automation or process improvements.
• Contribute to the continuous enhancement of operational workflows and support models.
• Maintain and expand knowledge management resources, including FAQs, help center content, and internal documentation.
• Monitor data quality, access permissions, and partner records.
• Support communication initiatives related to widespread partner issues or process changes.
• Ensure all partner interactions are handled professionally and in alignment with established policies.
• Partner with operational stakeholders to drive continuous improvement initiatives.

Requirements

• 2–4 years of experience in B2B support, partner operations, or a similar operational support role.
• Experience managing support queues while meeting service-level expectations.
• Excellent written communication skills.
• Strong analytical thinking and pattern-recognition abilities.
• Ability to work effectively in fast-paced environments with evolving priorities.
• Strong organizational skills and attention to detail.
• Professional and empathetic approach to handling escalated interactions.
• Interest in process optimization and AI-enabled support solutions.
• Ability to collaborate effectively with cross-functional teams.
• Comfortable documenting processes and maintaining knowledge bases.

Preferred Qualifications

• Experience with support platforms such as Salesforce Service Cloud, Zendesk, or Intercom.
• Familiarity with partner ecosystems, channel programs, or technology partnerships.
• Experience creating or maintaining knowledge bases or support documentation.
• Additional language skills to support regional partner communities.
• Exposure to AI-driven support tools or workflow optimization initiatives.

Benefits

• Competitive hourly compensation package.
• Fully remote work environment.
• Opportunity to work with innovative AI-driven technologies.
• Comprehensive medical, dental, and vision insurance coverage.
• Supplemental insurance options.
• 401(k) retirement savings plan.
• Life and disability insurance programs.
• Employee assistance program (EAP).
• Legal assistance, auto/home insurance discounts, and pet insurance.
• Collaborative and supportive work environment.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly and fairly. The final decision and next steps are managed by the hiring company.

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