Stellenbeschreibung
About JustRelate Group
JustRelate Group is a software vendor with offices in France, Germany, and Poland, serving over 4,000 customers, including major enterprises and public-sector institutions. Our 200 team members build and sell SaaS solutions that form a powerful Customer Engagement Platform. This includes CRM, DXP, Marketing Automation, and Email Builder tools.
Your Role
- Communicating with customers to create, track, and resolve IT support cases.
- Analyzing, qualifying, and resolving technical issues (Level 2 support).
- Meeting time-dependent and SLA-based response times.
- Providing technical advice to customers as needed.
- Creating and updating our technical documentation for technical support.
- Collecting, structuring, and formalizing customer feedback (bugs, pain points, feature requests).
- Working closely with the product development team to track bug fixes and product enhancements.
- Participating in reviews and roadmap discussions as the voice of the customer.
- Testing new features and releases prior to production deployment.
Your Skills
- IT-related training (IT specialist) or similar.
- Knowledge in any programming language (e.g. JavaScript or Java) is required.
- Knowledge in databases such as MySQL/MariaDB or Postgres or any other is required.
- Experience with HTML and CSS is welcome.
- You have a quick grasp of new concepts and are quick to familiarize yourself with new technologies.
- You can apply technical and logical thinking broadly to find theoretical and practical solutions.
- You are part of a team, but you are also able to work independently.
- You can dynamically adapt to new priorities to achieve company or team goals.
- You demonstrate integrity, creativity, and enthusiasm in finding solutions.
- You can express yourself clearly and precisely in German and English.
- You are able to work with a wide variety of people and their skill sets within the company.
Your Benefits
- A collaborative, supportive team culture focused on achieving outstanding results together.
- An environment where professionalism and fun go hand in hand, and great work is rewarding and engaging.
- Flexible work setup with a home office policy without office presence obligation, complemented by modern, well-equipped offices.
- Flexible working hours with a high degree of autonomy and trust.
- Continuous learning opportunities, including professional training and a budget for books.
- Language classes during working hours.
- Regular team activities - from sports events and gaming nights to international meetups and relaxed after-work gatherings.
- Performance-based compensation aligned with clear objectives.
We are looking forward to your application!
