The Company
We're working with a well-established European financial services organisation that supports millions of customers through technology-driven solutions.
The business operates across multiple European markets and is investing heavily in modernising its IT infrastructure and workplace technology to support a large and growing workforce.
Their technology teams play a key role in ensuring smooth day-to-day operations across the organisation, providing reliable internal systems and tools that enable teams to work efficiently.
The company offers a collaborative culture with flat hierarchies, a supportive environment and strong opportunities for professional development and long-term career growth.
The Role
As an IT Service Desk Specialist, you'll play a central role in the organisation's IT operations, acting as the first point of contact for internal users and helping ensure workplace technology runs smoothly.
Key responsibilities include:
- Acting as the first point of contact for IT incidents, service requests and change requests
- Receiving and coordinating support requests via phone, email and in person
- Logging, documenting and resolving incidents within the IT ticketing system
- Prioritising issues and escalating complex problems to 2nd line support where required
- Troubleshooting and resolving a high proportion of issues directly
- Supporting internal office relocation and infrastructure projects
- Setting up new workstations and configuring desktops, laptops and hardware
- Installing and maintaining printers and other office technology
- Assisting with hardware lifecycle support and patch management
Your Experience
You'll be someone who enjoys working with people, solving technical issues and providing high-quality IT support.
- Completed training as an IT specialist or comparable technical qualification
- Strong knowledge of Microsoft technologies including Windows and Microsoft Office
- Experience supporting workplace hardware such as desktops, laptops and printers
- Previous experience in IT support, helpdesk or service desk environments
- Strong communication skills and a customer-focused approach
- Analytical mindset with a structured, solution-oriented way of working
- Ability to prioritise issues and manage multiple requests effectively
- Basic ITIL knowledge is beneficial but not essential
Why Join?
- Flexible hybrid working
- Supportive and collaborative working environment
- Strong opportunities for professional development and training
- Pension scheme and additional financial benefits
- Employee wellbeing support through assistance programmes
- Subsidised gym membership or fitness support
- Discounted public transport ticket
- Corporate benefits and employee discounts
This is a great opportunity to join a stable, well-established organisation where IT plays a key role in supporting employees and business operations
