SaaS Account Manager (m/w/x) – Berlin (deutschsprachig)

Teilweise Homeoffice

vor 2 Wochen

Berlin, Berlin, Germany

Stellenbeschreibung

About Lightspeed

Lightspeed is a global SaaS platform for hospitality and retail, designed to maximize revenue, efficiency, and customer lifetime value. Our clients are ambitious hospitality brands looking to grow with technology.

We are growing rapidly and seeking experienced SaaS Account Managers (m/f/d) to strategically develop existing customers, drive expansion, and deliver real business outcomes.

In this role, you will manage an existing portfolio in the DACH market, identify revenue potential, and execute data-driven account plans to increase retention, expansion, and product adoption. You will act as a trusted advisor at the C-level, collaborate closely with internal stakeholders, and ensure sustainable growth.

Does this sound like your playing field? Then let's talk.

Please note that the position is based in Berlin and we have a hybrid work approach. As you will be managing a portfolio of German-speaking customers, excellent German language skills are essential.

Your Mission:

Strategic Portfolio Development: Manage a scalable customer portfolio with a focus on expansion, retention, renewals, and value creation.
Drive SaaS Growth: Proactively identify cross-selling and upselling opportunities based on usage data, business goals, and market trends.
Results Through Insights: Utilize CRM and analytics tools (e.g., Salesforce, Looker, ChurnZero) to make data-driven decisions and derive action recommendations.
In-depth Customer Success: Conduct business reviews, build executive alignment, and develop tailored success plans.
Close Collaboration with Internal Stakeholders: Act as the liaison between customers and our Sales, Implementation, Support, and Product teams.

What You Bring:

Minimum 2-3 years of experience in B2B SaaS Account Management, Customer Success, or consultative sales.
Proven track record of increasing revenue within existing customer accounts (upselling, expansion, renewals, churn reduction).
Independent, proactive work style with a strong ownership mindset.
Ability to communicate with stakeholders at management and C-level and convey added value.
Analytical thinking and experience with CRM, BI, and Customer Engagement tools.
Fluent German and proficient English, both written and spoken.

What You Can Expect from Lightspeed:

Work from Anywhere: Work remotely for up to 60 days a year – worldwide.
Modern Working: Hybrid model offering flexibility.
Stock Options: Participate in the Lightspeed Stock Option Program.
€400 Health & Wellness Budget: For your physical and mental well-being.
Mental Health Support: Via the Modern Health app.
Systematic Professional Development: LinkedIn Learning, internal career GPS & external training.

#LI-KT1 #sales #account Management #businessdevelopment #LI-ED1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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