(Senior) Operations Manager (m/f/d)

About the Role

As (Senior) Operations Manager, you will own and shape the end-to-end operational performance of our properties across Berlin. This is a highly versatile, hands-on leadership role for a strong generalist who enjoys being close to the business, spending significant time on-site (50%+ travel), and acting as a trusted local face of limehome.

You will lead, develop, and empower our local teams while ensuring seamless day-to-day operations across multiple countries. At the same time, you will represent limehome externally, building strong, long-term relationships with landlords and key partners in your markets.

Key Responsibilities

People Leadership & Development

• Lead and coach local operations teams across multiple markets, fostering high performance, ownership, and professional growth. Act as a mentor and sparring partner while ensuring clarity of roles, goals, and expectations.

Operational Ownership

• Ensure smooth daily operations across all properties by closely coordinating with local teams, service providers, and property managers, supported by regular on-site visits.

Local Representation

• Serve as a senior local representative of limehome for landlords, public authorities, and external stakeholders, building trust and credibility and resolving escalations when needed.

Market Expansion & Launches

• Take ownership of the successful launch of new properties in Berlin and potentially support additional international markets as we grow.

Supplier & Partner Management

• Build and maintain strong relationships with key service providers (cleaning, laundry, maintenance, etc.), ensuring service quality, reliability, and continuous improvement.

Process Excellence

• Ensure existing operational processes and guidelines are implemented consistently, kept up to date, and continuously improved. Proactively identify gaps and develop new processes when needed.

Cross-functional Collaboration

• Work closely with our international Operations team and internal stakeholders (Guest Experience, Project Development, Expansion, etc.) to improve performance, scalability, and guest experience across markets.

Problem-Solving & Adaptability

• Act quickly and pragmatically in dynamic situations, creating or adapting processes on demand and navigating complex operational and stakeholder environments.

Qualifications

• Bachelor's degree in economics, tourism/hospitality or related fields.
• At least 5+ years of proven experience within operations in a fast-paced environment.
• Located in Berlin with willingness to visit properties regularly.
• Native-level German and very good English communication skills.
• Ability to organize projects and appointments; a team player.
• Takes ownership, enjoys tackling challenges, and remains calm under pressure.
• Strong sense of responsibility and a hands-on mentality.
• Ability to structure work individually and strong analytical capabilities.
• Motto: "Nothing is impossible!" - pragmatic, results-oriented approach to challenges.

Why Join Us

Support & Culture

• Visa & Language Support: Assistance with visa process and German language learning after probation.
• Oneteam: Transparent company culture with regular team stand-ups, All-Hands meetings, and social events.

Growth & Development

• Growth and Development: Continuous feedback, peer reviews, and focus on professional development.
• Limitless Learning: Budget for external development formats to reach full potential.

Perks

• Workation: Opportunity to work from a different EU country for up to 4 weeks, twice a year.
• Sabbatical: 3-month sabbatical after 1.5 years of employment.
• Wellbeing: Benefits for physical (Urban Sports Club) and mental wellbeing (Nilo.health), staycations, and more.

About Limehome

Limehome is a leading tech-enabled operator in the hospitality industry offering functional, design accommodations across Europe. Using proprietary technology, Limehome delivers comfortable and convenient stays with a seamless digital guest experience for business and leisure travellers. Our vision is to be the first choice in travel for everyone, everywhere. Our portfolio includes over 10,000 apartments and hotel rooms under contract across 150 cities in 13 European countries.