Customer Support Freelance | Spanish-speaking

About this job

Luna Socks is an e-commerce startup that sells custom pet socks, allowing customers to upload images of their pets to have them printed on high-quality socks. As the leading brand in our sector in Europe, we are expanding into new markets, including Latam. We are looking for a new remote customer support team member who is native in Spanish and answers questions from our Spanish and Latam customers on weekends.

Tasks

• Respond to Customer Queries: Provide timely and professional assistance via email and social media platforms in Spanish.
• Resolve Issues: Handle complaints, process refunds, manage exchanges, and escalate complex cases to the appropriate team.
• Order Management: Track orders, answer questions about delivery, and ensure customer satisfaction post-purchase.
• Brand Advocacy: Represent the company's values and ensure a positive brand image in every interaction.

Requirements

• Must be proficient in Spanish and fluent in English.
• Prior experience in customer service is preferred.
• Strong communication and problem-solving skills.
• Availability to work over the week (~40hrs).

Benefits

• Competitive salary
• Remote work available