Customer Care Agent (m/w/d)

Customer Care Agent (m/w/d)

Location:

• Barsinghausen Lyreco France SAS Apply now

Summary

• Working hours: Full-time
• Type: n/a
• Qualification level: Skilled workers - apprentices, skilled workers, commercial employees (activities) B - Skilled workers

Desired Skills & Knowledge

• MS Office
• IT
• SAP
• SAS
• Complaint Management
• Customer Service
• German
• Ticketing System

Our Benefits

• Development opportunities
• Company pension scheme
• Home office
• Additional vacation days
• Canteen

Job Description

Excellence, passion, respect, agility - Lyreco is the market leader in Europe and the third-largest provider of workplace solutions in the B2B sector worldwide. What once began with office supplies has developed into a premium partner for individual and comprehensive workplace solutions. From head to toe. From helmets to safety shoes and from coffee to pens, our range includes 18,500 items. With over 750 employees* in Germany, we are on a journey of constant reinvention and sustainable advancement of our ideas.

Your Responsibilities

• In your role, you will be responsible for everything from order processing, problem-solving, and quotation and complaint management in all customer areas.
• You will receive and process (operational) inquiries from external and internal customers from start to finish - always with a solution in mind.
• You will lend a listening ear to every customer and, if necessary, guide them through the process from complaint to problem resolution.
• Furthermore, you will ensure that all contacts are logged according to standard procedures and that the correct system is used for each type of contact.
• As part of the Customer Care Team, you will ensure smooth cooperation with other departments, with the goal of ensuring seamless, one-stop customer service.

Your Profile

• You have successfully completed commercial training.
• You already have professional experience in customer service / customer care.
• You have fluent German language skills, both written and spoken.
• You are proficient in using MS Office.
• Ideally, you have SAP knowledge and experience with a ticketing system, but we are also happy to train you on our programs.
• Your strong communication and empathetic nature characterize you.
• An independent, organized, and solution-oriented way of working completes your profile.

We Offer You

• A 40-hour week
• You have the option to work from home for 10 days a month
• 30 days of vacation
• Attractive remuneration with 13 monthly salaries
• Our company restaurant offers a wide selection of breakfast and lunch dishes as well as free fruit
• A monthly subsidy of your choice in the form of fuel vouchers, train tickets, gym memberships, IT leasing, and much more ️
• Utilize our company pension scheme or capital-forming benefits
• Exciting development opportunities in an internationally active family company

Contact

Lyreco Deutschland GmbH Ms. Nina Henze 0152 22838 410 Lyreco-Straße 4 30890 Barsinghausen

Professional Requirements

• Complaint management, objections, customer service, Microsoft Office, SAP Applications, standard procedures, contract management

Personal Skills

• Communication, Solution-oriented, Problem analysis, Responsibility

Education

• Technical school/vocational training

Language Skills

• German

Application

Apply now

Industry:

Other / Unknown

Employer:

Lyreco France SAS

Address:

Lyreco France SAS Lyreco-Straße 30890 Barsinghausen

Benefits:

• Development opportunities
• Company pension scheme
• Home office
• Additional vacation days
• Canteen
• 40-hour week
• 30 days vacation
• 13 monthly salaries
• Company restaurant
• Free fruit
• Monthly subsidy (fuel vouchers, train tickets, gym memberships, IT leasing, etc.)
• Capital-forming benefits
• Hybrid remote model