Kundenberater / Gästeservice (m/w/d)

Job Posting: Kundenberater / Gästeservice (m/w/d)

Location:

• Berga-Wünschendorf Mala Management Gmbh Jetzt bewerben

Employment Details:

• Work Schedule: Part-time / Full-time
• Type: Permanent Employment

Required Skills & Knowledge:

• MS Office
• CRM Systems
• Check-in procedures
• Professional experience
• Coordination
• English language skills
• Hotel industry experience
• German language skills
• Responsible work ethic
• Communication skills
• Flexibility
• Reliability
• Customer focus
• Structured work approach
• Quick learner
• Meticulous work approach

Our Offerings:

• Development opportunities
• Thorough onboarding
• Company mobile phone
• Permanent employment contract
• Home office option

Job Description:

• Permanent employment contract: Ensuring professional stability and a long-term perspective.
• Long-term collaboration: We value continuity and a strong, dedicated team.
• 100% Remote (Home office): Opportunity to work flexibly from any location, requiring a smartphone and laptop.
• Development opportunities: Providing chances for professional growth, potentially leading to a full-time position.
• Training / Onboarding: A comprehensive one-week onboarding ensures an optimal start.
• Dedicated contact person: Continuous support from clearly defined contact persons within the team.

Your Responsibilities:

• Support and advise our international guests via phone and email (German & English).
• Process reservation inquiries and maintain/update guest data in our web-based programs.
• Assist guests with check-in/check-out, digital access, and general inquiries about their stay.
• Swift and solution-oriented handling of requests, special cases, and complaints, including documentation of all processes.
• Coordinate with housekeeping and facility management for technical issues or urgent guest requests.
• Process inquiries via booking platforms (e.g., Booking/Airbnb) and internal communication channels.
• Accompany new employees during their initial shifts.

Your Profile:

• Ideally, initial experience in customer service, the hotel industry, or serviced apartments.
• Very good communication skills and a confident, friendly, and professional demeanor in German (spoken and written).
• Good English skills for supporting international guests.
• High service and customer orientation, with an empathetic and solution-focused approach.
• Strong sense of responsibility, reliability, and a meticulous work approach, even under high inquiry volume.
• Quick comprehension and the ability to rapidly learn digital processes and new tools.
• Independent, structured work style, and confident operation in a 100% remote environment.
• Confident use of MS Office and digital communication/documentation tools (e.g., email, CRM systems).

Contact:

• Contact Person: Melisa Aydogan
• Phone: 01751177546

Profile Details:

Professional Requirements:

• CRM systems, Housekeeping tasks, Customer loyalty, Microsoft Office, Documentation writing

Personal Skills:

• Attention to detail, Friendliness, Communication, Solution-oriented, Responsibility, Reliability

Education:

• Technical school / Vocational training

Language Skills:

• German, English

Application:

Jetzt bewerben

Industry:

Retail

Employer:

Mala Management Gmbh

Address:

Mala Management Gmbh Am Steigacker 26 90571 Schwaig

Benefits:

• Development opportunities
• Thorough onboarding
• Company mobile phone
• Permanent employment contract
• Home office option