ME

After Sales Specialist DE (Limited 1 year) (m/f/d)

Remote
Gestern
Düsseldorf, Palma De Mallorca
Stellenbeschreibung

Online marketplaces have never been this awesome.

Join Our Growing After-Sales Team!

Make life easier for chefs and hoteliers across Europe

METRO Markets is growing its After-Sales Team and is now hiring for a 1 Year Limited contract in Düsseldorf and Palma de Mallorca.

Your mission: help our professional HoReCa customers keep their ovens hot, their fridges cool and their guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe --- including France, Germany, Spain, Portugal, Italy, Croatia, and Netherlands.

What you'll do

  • Handle escalated after-sales dossiers (phone & email) coming from front-line Customer Service.

  • Review customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps.

  • Guide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed.

  • Verify warranty coverage, prepare clear cost estimates for out-of-warranty repairs and negotiate fair solutions in line with our Generosity Framework.

  • Act as the main contact for external service partners: track open jobs, remove blockers, keep everyone informed.

  • Document every action in Freshdesk with the accuracy needed for carrier claims and legal follow-up.

  • Work in a hybrid setup: part remote, part on-site (warehouse or local office depending on location), with hands-on access to the equipment you support.

You've got

  • Customer-centric mindset and genuine enjoyment in solving unique technical cases.
  • Languages: fluent in English plus German (minimum C2 Level or Native)
  • Confidence to run step-by-step troubleshooting by phone or e-mail.

You don't need to be a certified engineer---curiosity and a willingness to learn are key, and we'll train you thoroughly.

  • Strong negotiation & complaint-handling skills; you stay calm when a chef is in the weeds.
  • Experience coordinating with repair partners or field technicians (nice-to-have, not mandatory).
  • Collaborative spirit: you work hand-in-hand with front-line CS agents to deliver a seamless customer journey.

Readiness for a call-center style environment---but with the extra perk of hands-on access to professional kitchen gear.

We've got

  • A dynamic, scale-up atmosphere backed by the global METRO / makro Group.
  • Clear ownership from day one and room to innovate.
  • Structured onboarding & continuous training (Freshdesk, Genesys, product know-how, error-code matrix).
  • Hybrid working model depending on your location, including a modern workspace, laptop and --- if needed --- a company phone
  • An engaged, multilingual team that values collaboration, humor and ownership.

About us

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best -- delight others.