E-commerce Seller Performance Manager, German Market (m/w/d)

About the Role

As a Seller Performance Manager, your mission is to optimize long-term seller success and ensure a healthy, growing marketplace. Balancing strategic initiatives with hands-on operations, you will directly impact our marketplaces reputation and sustainability by ensuring core KPIs are consistently met and sellers thrive.

Your Responsibilities

• Empower Sellers: Build trusting relationships through regular touchpoints (calls, presentations, visits) and collaborative KPI tracking.
• Drive Performance: Develop and execute strategies to boost NPS and Seller Account Health, championing a strong customer-centric mindset.
• Connect the Dots: Act as the central hub across internal teams and external partners to resolve complex operational roadblocks.
• Analyze & Optimize: Continuously track marketplace metrics to turn raw data into actionable performance improvements.
• Expand Horizons: Identify and unlock new cross-border selling opportunities.
• Ensure Smooth Operations: Optimize order fulfillment processes and oversee accurate seller payouts.
• Protect the Marketplace: Enforce compliance guidelines to maintain a high-quality, healthy seller ecosystem.

You've got

• Bachelor's degree or relevant vocational training.
• Experience in E-Commerce and a solid understanding of the marketplace business model.
• Familiarity with data analysis tools (e.g., Excel, Power BI) and the ability to interpret data to derive actionable insights.
• Strong relationship-building and sales-oriented skills, including presentation, negotiation, and persuasion.
• Clear, precise, and professional communication skills.
• Proficiency in the language of the assigned country.

We've got

• Innovative product and exciting career opportunities in an agile environment with a start-up mentality
• A diverse and vibrant international environment of 70 different nationalities
• Flexible working hours and hybrid working with also flexible home office policy
• Full support from METRO Group -- our mother company
• Metro Card for shopping at discounted rates & company discounts with renowned brands
• JobRad and JobTicket programs for commuting
• Health and wellbeing support
• Language courses subsidy for professional growth
• Attractive referral program
• Team events, MeetUps, and TechTalks
• And much more

About us

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best -- delight others.

Benefits: Public Transport, Team Events

Remote Model: Hybrid

Country Code: de