Junior Operations Manager (m/w/d) Customer Service

Junior Operations Manager (m/w/d) Customer Service

Location: Osnabrück Company: MUUUH! GmbH

Summary

• Estimated Salary: 36,800 € - 50,700 €/Year
• Work Schedule: Full-time
• Employment Type: Permanent

Desired Skills & Knowledge

• CRM Systems
• Operations Management
• English
• Customer Service
• German
• Assertiveness
• Analytical Thinking
• Teamwork
• Negotiation Skills
• Self-Motivation

Our Benefits

• Company Ticket
• Company Pension Plan
• Company Events
• Employee Events
• Sports Activities

About Us

MUUUH! is a unique company where we value boldness, self-reflection, forward-thinking, and passion. We offer ample freedom and responsibility within our great teams, allowing you to grow and elevate customer interfaces in Consulting, Technology & Solutions alongside strong personalities. Actively shape our customers' transformation and become part of our exceptional team. We look forward to experiencing unique MUUUH!ments with you!

Junior Operations Manager (m/w/d) Customer Service Permanent, Full-time · Remote, Osnabrück

Your Work Location We offer a modern workplace with flexible working hours and locations, including the option to work from home. You can work fully remotely or from our Osnabrück office. Occasional travel to Osnabrück (1-2 days per quarter) may be required for important meetings.

Your Responsibilities

• Manage and collaborate with external customer service providers within customer projects.
• Support the development, implementation, and continuous improvement of customer service strategies, actively contributing improvement ideas.
• Monitor performance metrics, analyze results, and identify areas for improvement.
• Ensure adherence to quality standards, customer guidelines, and internal policies.
• Track KPIs to maintain quality, efficiency, and customer satisfaction.
• Analyze customer feedback, identify patterns, and derive optimization potentials.

Your Profile

• Completed commercial studies or a comparable qualification.
• Initial practical experience in a call center or customer service environment, ideally with external service providers.
• Basic understanding of contact center processes in customer service.
• Analytical thinking, clear communication, and a proactive, solution-oriented hands-on mentality.
• Experience with CRM and call center systems, with a willingness to learn new tools.
• Team player with confident German and fluent English communication skills.

Your MUUUH! Experience

• A appreciative environment with an open and active feedback culture.
• A modern workplace with the option to work from home.
• Our fantastic Hageloft office with amenities like height-adjustable desks, fresh fruit, muesli, sweets, excellent coffee, and a well-stocked beverage fridge.
• Team events, after-work beers in our bar Central, and outstanding Christmas parties.
• Access to our fitness studio or sports hall.
• 20% employer contribution to your company pension plan, subsidies for the Job-Bike and Deutschlandticket.

Questions? Contact Linda Seifert at 0541 33034 106 or karriere@muuuh.de.

Ready to create MUUUH!ments with us? We look forward to your application – apply directly here!

Apply Now!

Benefits: Company Ticket, Company Pension Plan, Company Events, Employee Events, Sports Activities Salary: 36,800 € - 50,700 €/Year Remote Model: Hybrid Country Code: de