Customer Service Representative

Nagog Innovation Technology Inc. provides multilingual after-sales support, product repair, spare parts warehousing, and service management tools for cross-border e-commerce sellers.

The Role

• Handle inbound and outbound phone calls professionally.
• Respond promptly and accurately to customer inquiries and complaints, ensuring customer satisfaction within the given time frame.
• Research and utilize available resources to provide accurate, valid, and complete information using the appropriate tools/methods.
• Resolve tickets related to technical requests and troubleshoot issues to maintain productivity and efficiency.

Tools To Be Used

• Dialpad
• MantisHub
• Zendesk
• RingCentral

Ideal Profile

• Must speak German and English
• Open to applicants with or without experience (experience in an eCommerce account is a plus).
• Strong problem-solving and troubleshooting skills.
• Must have a complete work-from-home setup.
• A stable internet connection with at least 20 Mbps speed.
• Patient, detail-oriented, and responsible in handling customer interactions.
• Excellent phone communication, active listening, and interpersonal skills.
• Ability to adapt to different customer personalities and situations.
• Strong communication and presentation skills.
• Ability to multitask, prioritize tasks, and manage time effectively.

What's on Offer?

• Medical Allowance
• Internet Allowance
• Birthday Gift
• Anniversary Gift
• Incentives
• Various Leave Benefits (Vacation, Sick, Maternity, Bereavement, and Paternity Leave)
• Yearly Bonus
• Permanent Work-From-Home Setup