Business Development Executive

Essential Criteria

Qualifications:

• Tertiary education in Business or similar field

Experience

• Strong experience in Electrical Specialty and Department Store retailers including Harvey Norman, The Good Guys, JB Hi-FI, Betta Electrical, Myer, David Jones
• Proven track record in delivering high performance sales by managing key accounts
• Track record of strong customer relationships

Competencies (knowledge, Skills, And Behaviors)

• High commercial acumen and a record of confidence dealing with decision-makers
• High level of planning & data analysis
• Knowledge of statistics and data collection/analysis techniques and principles
• Outstanding negotiation and persuasive/influencing skills
• Excellent oral and written communication and professional presentation skills
• Strong listening and questioning skills
• Ability to effectively manage customer and staff relationship, promptly responding to queries, ensure promises are kept and manage expectations
• Ability to lead an assigned task using own initiative
• Ability to work as part of a team and work independently as required
• Must be able to quickly understand the customer, their products and their industry, and track competitive activity
• Excellent organization and time-management skills
• Ability to travel within your state and Interstate is a must

Main Activities

Activities

Description Of Activities And Responsibilities

• Understand the commercial levers that can be moved to impact the financial performance of their stores
• Plan and organize personal sales strategies to maximise ROI for the territory
• Work closely with customers to identify current and future requirements and proposing suitable solutions to grow the revenue of their business
• Identifying, present and secure new/core range offerings that will increase the store revenue suitable to the store demographics
• Possess strong ability to prospect, negotiate, and close sales
• Plan store visits around, sales opportunities, actioning new product lines, catalogue and promotional activity
• Manage a close knowledge of competitor activities/capabilities and take prompt action regarding any potential threats and opportunities
• Conduct regular customer reviews, by developing and implementing business development plans
• Ensure customer information on our CRM is updated with current and relevant information
• Establish and maintain long-term customer relationships by understanding the customer's requirements, buying criteria and decision-making process, to ensure key decision makers are engaged and responsive to requests/suggestions on growth opportunities
• Attend customer functions, promotional and marketing activities
• Ensure customer issues are dealt with efficiently by coordinating the necessary support required to ensure customer satisfaction
• Promote products/services through attending conventions, trade shows, VIP nights etc.
• Ensure effective/prompt communication is shared with customers on all promotional activity
• Maximise key promotional events through off shelf displays in prominent locations in-store
• Strong product knowledge and presentation skills
• Impart product knowledge, key features & benefits on core/NPD lines via external Marketing Launch Documentation
• Demonstrates products to customers and assists them in selecting those best suited to their needs with a focus on adhering to and growing core range product representative
• Ensure all products including NPD are professionally displayed/correctly priced on shelf
• Monitoring and reviewing warranties, returns and service issues
• Conduct regular training sessions with store staff on selected products
• Exceeding financial & non-financial key performance indictors (KPI's)
• The effective use of Salesforce, One Drive, Microsoft Teams & all reporting tools
• The ability to present/provide key reporting lines with written and oral feedback on their customer/territory progress
• Effective management of expenses
• Attend internal meetings/training days
• The effective compliance with all legislative, regulatory and financial requirements
• Understands WHS Policy and acts to promote a safety culture
• The ability to form part of a highly motivated and successful team
• Availability & willingness to work some weekends & evenings to attend special events during peak selling periods
• Possess a positive attitude and the ability to manage their territory effectively

Key Relationships

Personnel Purpose and frequency