Stellenbeschreibung
About the Role
Next Job Abroad is excited to announce an opening for a German Speaking Customer Support Agent within the thriving iGaming industry in Malta. This is an amazing opportunity for those who are eager to leverage their language skills in a vibrant and culturally rich environment. We are dedicated to providing our customers with unparalleled support, and we are looking for passionate individuals to join our team.
As a Customer Support Agent, you will play a crucial role in maintaining our reputation for excellence by ensuring all queries from our German-speaking clientele are handled promptly and professionally. We offer comprehensive relocation support to make your transition to Malta as smooth as possible.
Key Responsibilities
- Provide top-notch customer service via live chat, email, and phone to our German-speaking customers
- Resolve customer inquiries, issues, and complaints with accuracy and empathy
- Assist customers in navigating our gaming platform and enhance their overall experience
- Collaborate with team members to achieve service level targets and maintain quality standards
- Record customer interactions and feedback accurately in our support systems
- Engage in continual learning by participating in product training and service workshops
Requirements
- Fluent in German and proficient in English; additional languages are a plus
- Previous experience in customer support or a related role is an advantage
- Strong communication skills with the ability to build rapport with customers
- Ability to thrive in a fast-paced environment and handle multiple inquiries simultaneously
- Familiarity with CRM systems and customer support software is desired
- Ready to relocate to Malta and embrace a new cultural experience
- Interest in gaming and understanding of the iGaming industry is a plus
Benefits
- Career growth opportunities in a renowned iGaming company
- International & diverse work environment
- Competitive performance bonuses
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
- Hybrid working setup
- Yearly salary €25.000 excluding bonuses.
- Health care benefits and numerous other discounts
- Fully paid training by certified instructors
- State of the art premises, providing a great working environment with relaxing break areas
- Special events as well as community & social responsibility initiatives
- Work for a Great Place to Work-Certified Company
- Relocation package (reviewed case by case)
- This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!
