Customer Care Agent (f/m/d)

Role Responsibilities

• Provide competent and friendly support to our national and international customers via phone, email and chat.
• Assist customers with inquiries related to domain registration, domain management and additional products and services.
• Independently handle and resolve customer requests, including technical issues, in line with your onboarding and qualification level.
• Collaborate closely with internal teams such as engineering, sales, accounting and development to resolve complex customer queries efficiently.
• Advise customers on our products and services to identify the best possible solutions for their needs.
• Maintain and update customer and case data within our CRM system.
• Contribute to the continuous improvement of our support processes to enhance overall customer satisfaction.

Your Profile

• Completed training in a commercial or IT-related field or a comparable qualification.
• Customer focus is your top priority - you help with commitment and empathy to ensure the satisfaction of our customers.
• Initial professional experience in customer service, ideally within the IT, hosting or domain industry; motivated career changers are also welcome.
• Basic technical understanding and interest in digital products, particularly in the domain and internet services environment.
• Excellent communication skills in German and English, both written and spoken; additional languages are an advantage.
• Structured, reliable working style and the ability to work effectively as part of a team.
• Experience working with CRM systems and common office applications is an advantage.

Benefits

• Competitive salary with ample opportunities for professional and personal growth.
• Maximum flexibility: Fully remote work from anywhere in the world or alternatively a hybrid setup at our Regensburg location.
• Flexible working hours aligned with project requirements.
• A modern working environment with up-to-date technical equipment.
• A responsible role in a collaborative, trustworthy and forward-looking working environment.
• Discounted access to OpusDNS products and services.
• Collaboration within a motivated and skilled team with flat hierarchies and short decision-making paths.
• Being part of a dynamic, innovative and international company working on exciting global projects.

About OpusDNS

Welcome to OpusDNS, where we are redefining the way customers buy, sell, and manage domains. Designed to empower our partners with the essential tools for success, OpusDNS eliminates the complexities of the domain industry, offering wholesale domain services that capture the attention of domain resellers. Become an active contributor in creating the next generation of domain reselling, providing the best platform with an unparalleled customer experience. Be part of something bigger, something better.

We are committed to transforming the domain reselling industry through innovation, excellence, and customer-focused solutions. Our mission is to simplify domain transactions, making them more accessible and efficient for everyone. As we prepare for our launch, we are building a platform that delivers unmatched reliability and support, ensuring our partners can thrive in the digital landscape. Join our dynamic team and help shape the digital world of tomorrow!