PA

Technical Support Engineer - First Level (m/w/d)

Teilweise Homeoffice
Gleitzeit, Vollzeit
vor 4 Wochen
60311 Frankfurt Am Main, Germany
Stellenbeschreibung

Technical Support Engineer - First Level (m/w/d)

Location:

  • Frankfurt am Main PALTRON GmbH Apply now

Summary:

  • Working hours: Full-time
  • Type: Permanent employment
  • Qualification level: University graduates (FH, BA) B - FH/BA

Desired Skills & Knowledge:

  • Jira
  • ServiceNow
  • START
  • English
  • ITIL
  • No professional experience required
  • Communication
  • Support
  • Security
  • German
  • Teamwork
  • Independent work style
  • Flexibility
  • Reliability
  • Self-motivation
  • Service orientation

Our Benefits:

  • Company ticket
  • Company pension scheme
  • Home office
  • Additional vacation days
  • Training measures

Job Description:

Together with our partner, a leading service provider in the dynamic skilled trades sector, we are looking for you as a Technical Support Engineer - First Level (m/w/d) at the Frankfurt location with 2 days of home office.

Our partner is more than just a service provider; it is the central digitalization engine for the TGA (technical building equipment) industry and part of an internationally successful corporate group. The company acts as a central service partner for economically strong regional craft businesses, allowing them to concentrate fully on what matters most: the trade. The goal is to make the skilled trades fit for the future - modern, digital, and efficient.

Experience the dynamics of a start-up with the security of an international medium-sized company. Become part of the growth trajectory and actively shape the digital future of an entire industry!

  • Growth & Career Start: A clearly structured entry with diverse training and the support of a strong, experienced team
  • Flexibility: 2 days of home office per week, modern working models, and practiced time off in lieu
  • Health & Benefits: An annual €900 health budget, an attractive company bike, and a fitness subsidy
  • Work-Life Balance: 30 vacation days, subsidized public transport ticket, and a company pension scheme
  • Further Highlights: Modern, bright, and dog-friendly office spaces in a prime Frankfurt location

Your Tasks:

You are the first point of contact and the hero in the digital everyday life of the users. You ensure that the systems run smoothly and that the craft businesses can work efficiently.

  • System Setup & User Management: You take over the professional administration of Office 365 user accounts and manage them securely and reliably
  • Incident Champion: You are responsible for efficient ticket and incident management - you document cleanly and ensure quick solutions
  • Tool Expert in Development: You familiarize yourself with professional IT Service Management tools (e.g., Matrix42, JIRA, ServiceNow) and apply them in a solution-oriented manner
  • Troubleshooting & Analysis: You identify technical disruptions early, conduct initial error analyses independently, and actively contribute to stable IT operations

Your Profile:

We are looking for motivated career starters and intermediates who live the service concept and are ready to learn new things.

  • Language: You have German language skills (C1/C2) and ideally experience in an international environment (English: B2)
  • Communication: You are an open, friendly, and clear communicator who enjoys working with people
  • Team Player: Teamwork is a matter of course for you - you work constructively and actively contribute to our dynamic IT department
  • Service DNA: You think proactively, focus on user needs, and want to solve problems sustainably
  • Your Plus: Initial experience or theoretical knowledge of IT processes (e.g., ITIL) is welcome, but we will teach you!

Contact:

Through exclusive cooperation with our partner, we guarantee you a swift, efficient, and tailor-made process and look forward to receiving your documents! Your contact person is Ms. Anna-Lena Müller (annalena.mueller@paltron.com, Mobile: +49 (0) 1706462261)

Professional Requirements:

  • User accounts, Error analysis, IT Service Management, ITIL, Incident management, Jira, Matrix42, Microsoft Office, ServiceNow, Administrative tasks

Personal Skills:

  • Self-motivation, Diligent and committed, Communication, Solution-oriented, Problem analysis, Service orientation, Teamwork, Reliability

Language Skills:

  • German, English

Work Experience:

  • Career starters

Application:

Apply now

Industry:

Other / Unknown

Employer:

PALTRON GmbH

Address:

PALTRON GmbH 07980 Berga-Wünschendorf

Benefits:

Company ticket, Company pension scheme, Home office, Additional vacation days, Training measures

Remote Model:

Hybrid