Forward Deployed Engineer (DevOps)

Responsibilities

• As a Forward Deployed Engineer, DevOps, your mission is to build and scale the dedicated infrastructure that powers our custom agent integrations for our most important customers
• You will be the key technical cornerstone of our team, empowering our customer-facing Forward Deployed Engineers to build, deploy, and manage bespoke client solutions with speed and confidence
• By creating a robust, automated, and self-service platform, you will directly enable the rapid delivery of high-quality, reliable custom services
• Design, build, and maintain the cloud infrastructure specifically for hosting custom services developed by the Agent Integration Engineering team
• Create flexible and reusable CI/CD pipeline templates that the integration team can easily adopt to automate the deployment of their services
• Champion Infrastructure as Code to create standardized, yet customizable, service environments, ensuring consistency and rapid provisioning for new integrations
• Manage a Kubernetes-based environment tailored for hosting a multitude of diverse integration services, focusing on security, isolation, and resource management
• Implement robust monitoring and observability solutions to provide the integration team with deep visibility into the performance and health of their specific services
• Serve as the primary DevOps partner for the Forward Deployed Engineering team, understanding their workflow, anticipating their needs, and removing infrastructure-related obstacles
• Develop automation scripts (Python, Go, Bash) to streamline the entire lifecycle of custom integration services, from creation to decommissioning
• Support and modernize legacy Azure infrastructure, helping transition workloads to a standardized, Kubernetes-based platform aligned with Parloa's Engineering practices

Our Tech Stack:

• Backend: TypeScript, Python, Node.js
• Infrastructure: Terraform, Azure, Kubernetes, CI/CD Pipelines
• Databases: MongoDB, CosmosDB, PostgreSQL
• Monitoring & Observability: Prometheus, Grafana, OpenTelemetry, ElasticSearch, Kibana, Datadog
• AI & Data: LLMs, Prompt Engineering, RAG

Benefits

• Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
• Competitive salary
• Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
• Flexible working hours and possibility to take additional vacation days
• Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
• A great company culture with regular team events, games night or other social activities
• And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks